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1.7 Based on 119 reviews
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  • Customers like
    • Most of the customer service people are very nice 2
    • People on the phone 2
    • Service 2
  • Customers don't like
    • Not doing there job 9
    • Being ripped off and lied to 8
    • Horrible service 7
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We had a storm a few weeks ago, i called that night everything blew from the storm. Called the next day and the next and finally got through to someone about scheduling someone to come out to fix it. The storm blew my desktop, my huge tv on the wall and my blueray. These were all items plugged directly into a dvr and a modem. The 2 techs they sent to fix the problems took the 2 burned out boxes and replaced them with new ones. I said it " my tv... Read more

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They tell you one price for a year then four months later increase price from $120 to175 a real rip off lying to customer and commiting fraud suing them is best

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They are the worst they came into my backyard with not permission and dug up the ground to put down a cord and left a used water bottle on my step. And then they broke my fence. And when the person who comes to inspect they say all we can do is just fix the fence. You guys abuse your rights and you are scammers

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THEY SIMPLY DO NOT CARE - AT&T is coming to our area...I will be one of the first to jump ship..... The email below was sent Friday August 5th, AFTER I CALLED AND LODGED THE SAME COMPLAINT. It is now almost a week later and I HAVE NOT HEARD FROM ANYONE….I have receievd 2 emails from persons at BH saying a Rep would call me - nothing. When I called BH on 8/9/16, a supervisor said "Oh no we take your statement, file it on your account, we would... Read more

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I just spoke to a brighthouse tech in the hopes to get my wifi fixed. I was told to deal with it by Ralph. No solution was offered and no attempt was made to assist in any way. I asked for a supervisor and I got the same guy, after being put on mute, and he said his name was Joseph, as they laughed. I asked for his supervisor and he said it was Bunny -- as I could hear them laughing over the phone. 41 min later and I still have no... Read more

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I Done had this *** up service for 4 month now an been paying on time an everything now when I look at account I got more charges being added to my account. When I call bright house about the problem an where is my money going because I don't see it on my account but I got it on my bank statement nobody can tell me where the *** my money at. It had been a month an this problem is still going on no body can tell me nothing no even the manager.... Read more

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I've been a customer bright house for more years than I can remember. I had a 15 megabit service that was grandfathered in for many years. My router malfunction and a technician came out to put in a new router. My bill went from $41 to $141 without my approval. I contacted "customer service" and was told by Julian that I could not go back on my original program. So now I am stuck with a higher bill for $61 with no answers. Does all that Julian... Read more

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Bad service. Alot of problems with the internet. Went call customer service takes more that 45 minutes to respond the call. They' re really expensise for the poor service and bad internet. Read more

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We received internet about two weeks ago and we were not getting reception in other parts of the house. Bright realized the the services was not working well so they scheduled an appointment today 07/08/2016 between 6: 00pm and 8:00pm we have waiting all day and we recieved a call saying 7:23 SAYING SORRY I MISSED YOU :( we call bright house and told them no one has come to our house and customer service said when you dont answer the phone they... Read more

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They roll out nightly updates to the modems and it shuts off internet at 12:30 in the morning. I'll be in the middle of something and it will get disrupted. Its really dumb that they can't get things done. They lock off their modems to prevent people from running servers. I pay $90 a month just to get their top speed, and it can have trouble trying to use Youtube at least 20-30% of the day. They treat their customers terribly when you call in... Read more

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