Bright House Networks Complaints and Reviews

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  • Customers like
    • People on the phone1
    • Service1
  • Customers don't like
    • Not doing there job3
    • Customer contact3
    • Not give customers credits2

  • 1 day ago
  • VOIP
  • St. Petersburg, Florida
  • Billing Department
  • 1
  • REVIEW RATING 4/5

I received a letter from BH stating that since my 'offer' is about to expire, my bill will increase. What offer? I never requested nor was told I had a current offer. Any time I inquire about my bill, this is what I'm told. I believe they instruct the representatives to say 'your offer expired'. It's the first thing that rolls out of their mouth. It's an excuse to increase your bill and continue... Read more

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I spoke with the supervisor Michelle that told me she sees that I have payed my first month bill up front and now I have no service because this new supervisor wants me to pay it again to get my service put back on Add comment

Netflix keeps streaming every 3 minutes. Im switching to verizon Add comment

  • Jun 03
  • Internet
  • Orlando, Florida
  • Internet Account
  • 49
  • REVIEW RATING 4/5

got bright house for internet provider 11/2014, 35 dollars per month. I go to pay my bill for 6/2015 ,and my bill was raised to 45 dollars monthly,with no notice ,no explanation. called them only to be told that it is still cheaper than their regular rates. I hate this type of backdoor business practices. life is full enough will scams and liars to get to your wallet. why does bright house feel... Read more

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  • May 17
  • Television/ Radio
  • Lake Butler, Florida
  • Cable Service
  • 49
  • REVIEW RATING 3/5

I've had comcast, Cox, and now Brighthouse and bright is far and away the worst cable provider I've experienced. I pay nearly $400 per month and my service still sucks. Their 3rd party techs just spent 11 HOURS at my house, ruined my Sunday, and after they left my service is easily three times worse than before they arrived. I cannot watch a show without 1980 quality pixilation. I feel like... Read more

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Brighthouse tv app thinks it is away from home, so cannot watch most channels. sometimes works for days in a row, sometimes removing and reinstalling helps, sometimes not. Wish they would fix how they decide If I am home. Add comment

  • May 15
  • VOIP
  • Billing Department
  • 33
  • REVIEW RATING 4/5

Bright House Networks loves to post your bill a month early making you think you have to pay it right then and there. When your next bill is actually due it puts the next months billing on top of it making it look like you owe 2 bills. And they call it "past due." In other words my bill is due on the 15th of every month. On the 16th they put your statement up for the next month of service, it's... Read more

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  • Apr 27
  • Television/ Radio
  • Los Angeles, California
  • Cable Box
  • 58
  • REVIEW RATING 4/5

I've been with bright house network for over 7 yrs, I needed to get a new box and the technician came out on a Monday he was on a personal phone call not paying attention to nothing, not introduced himself or nothing just started moving my TV 65" JVC big screen he banged it he moved it , my TV had beautiful picture and voice I came in and told him not to move tv that I would do it , so he was... Read more

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what a piece of *** network everytime I go to movies on demand or any other service they offer its always currently unavailable what a *** *** network Add comment

  • Apr 17
  • VOIP
  • Orlando, Florida
  • Internet Service
  • 1
  • 1
  • 78
  • REVIEW RATING 4/5

I'm in the same boat. I started out with a "50mb connection" that was a complete joke. Even though the speed tests would say I was getting 50mb, I would constantly get video buffering delays and slow internet speeds on MANY websites (Youtube, Facebook, Tumblr, etc.). I am convinced that Bright House are strong practitioners of the "pay to play fast lanes" as well as other money saving tactics... Read more

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