1.6
  • Did not Show up on Time1 votes
  • Horrible service1 votes
  • Calls in the middle of the night1 votes
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  • Jan 20
  • Internet
  • Clearwater, Florida
  • Cable Service
  • 15
  • REVIEW RATING 3/5

Have been paying for a 75MG internet connection as well as cable TV and two phones. Bought a new bluray player, hooked to HD TV about 20 feet away from BH Modem/Router. Intermittent signal at best. A slew of other problems (phone dial tones going out, losing TV stations, etc. ) not directly related, but have had 7 techs to my home in approx 5 week period. Nearly none read their work orders. BG... Read more

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  • Jan 10
  • Internet
  • Seminole, Florida
  • Account Password
  • 20
  • REVIEW RATING 3/5

I have tried and tried to set up a password on my account with brighthouse so if anyone else calls but me would have to give them that information but it seem everytime i do call they have never ask for that password and i reset that password again for the 5th time on 01/08/15 and was told that it is now on the account i called them on 01/10/15 to see if they would ask again to i was not not ask... Read more

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  • Jan 05
  • Internet
  • St. Petersburg, Florida
  • Internet Service
  • 40
  • REVIEW RATING 4/5

This is the text of an email I sent to Brighthouse on December 26th. It pretty much sums up the problem I have with them. "I am about one minute away from taking all my Brighthouse equipment and throwing through the window of your nearest office. I called to complain about the difficulty of navigating your website and the fact that it crashes quite often (verified when talking to other BH... Read more

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Their main cable goes down on Sunday afternoon and they say too bad we're not available until Tuesday. What a joke. Bye bye brighthouse. Add comment

  • Jan 01
  • Internet
  • Livonia, Michigan
  • Account Deductions
  • 43
  • REVIEW RATING 3/5

I usually pay Brighthouse by phone but had problems with my account. I talked to someone named Sierra and she used my debit card instead. She gave me a confirmation number and I thought that I was good. Scary news....they over drew my account over byb $200.00 and I also accrued overdraft charges in the amount of $60.00!! I called Brighthouse and they did not know who the girl was and she gave me... Read more

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  • Dec 30, 2014
  • Media
  • Ocala, Florida
  • Movie
  • 26
  • REVIEW RATING 4/5

I tried to order a movie today and it said to call customer service. the bills are always paid and the new bill isn't due until Jan 14th. The told me my balance was over 400.00 (it is always over 400) and until it was paid I couldn't order movies. funny, they never mention that there is a limit when you purchase the service. What is the point of a limit? I have cable, internet and phone... Read more

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  • Dec 28, 2014
  • Internet
  • Largo, Florida
  • Bill
  • 31
  • REVIEW RATING 4/5

I received a notice today from Brighthouse stating my bill was going up 11% and that does not include the exorbitant increase in the taxes. I have none of the extra stuff like HBO. I asked what it would be if I took off the phone as I have a old fashioned flip phone- pay as you go. I was told my bill would go down a whopping $5. But I would still be paying SIGNIFICANTLY more a month because of... Read more

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  • Dec 24, 2014
  • Internet
  • Birmingham, Alabama
  • Internet Service
  • 25
  • REVIEW RATING 3/5

CAN ANYONE SAY FRIGHT HOUSE? I just moved to the area from NC. The poor salesmanship, customer service, and workmanship is terrible. I've been quoted wrong prices for packages, waited 3 days for someone to show up (with NO notification) and finally had a guy show up today with the wrong box. He informed me he was a contractor and that's all he was given. He was rude. He left without the... Read more

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  • Dec 17, 2014
  • Internet
  • Birmingham, Alabama
  • Installation Services
  • 35
  • REVIEW RATING 3/5

A contractor was recently at my house for hours. He installed the wrong box. Two weeks and I'm still waiting. The local office told me my appointment had been rescheduled. I haven't spoke to anyone. I requested someone to come out that works for Bright House, they still sent the same contracting group once they got my appointment straight. The lady was so rude when she called me to tell me... Read more

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