Bright House NetworksComplaints and Reviews

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  • Customers like
    • Service 2
    • People on the phone 2
    • Third party installers were very nice 1
  • Customers don't like
    • Not doing there job 9
    • Being ripped off and lied to 7
    • Service 6

i emailed you all about 15 minutes ago, but i needed to talk to someone on the phone as well. i told the guy that the installer came out and put in a phone line and then charged me $39.95 which according to him will show up on my bill. well i talked to the guy about this at your customer service and he said it should be $19.95 not $39.95 so the guy ripped me off and i dont appreciate that. i hope... Read more

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I had an appointment today between 12 and two for Internet service. No one showed. When I phoned dispatch, the man was very rude. I had to wait on hold for about 25 minutes. This is on acceptable customer service. I am looking into other options! I had an appointment today between 12 and two for Internet service. No one showed. When I phoned dispatch, the man was very rude. I had to wait on... Read more

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I had BrightHouse until they started over charging me and I didn't get the service they offer.My friend an elderly woman has basic channels with brighthouse no internet no phone just plain cable and they charge her $108.Don't be fooled they will start you very low and suddenly raise your bill with some *** excuses and don't bather trying to arugue your bill they always win.So I decided to cut off... Read more

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Unbelievable, scheduled service due to a move, then called back and had it rescheduled for 2 days sooner, lady verified install date changed, computer recording verified new install date, waited ALL day and night, no tech shows up. Call Bright House and get some sorry excuse and half hearted apology that the lady never changed the install date, no work schedules messed up because some customer... Read more

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Sick and tired the internet ALWAYS GO AWAY AFTER 6PM.... COME ON PEOPLE DO SOMETHING ABOUT IT....AT VIERA FL. Add comment

I called brighthouse 4 months ago and two months ago about a past due amount and each time it was settled and I kept getting notices that I owe money still and when I called they apologized and said don't worry we'll get it straight from this point on meanwhile they had me under a higher rate which they say I had to pay in order to renew my service at the lower rate and then they continue at the... Read more

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I have a appointment schedule for today from 2PM to 4PM, when no one showed up at 4PM I called the appointment department, they said someone is on their way, his late because the previous customer took more time than they thought. They tell me to wait and the technician is coming and he will call me. I waited to 4:30pm, I got a call from bright house but it's disconnected, I called back, the... Read more

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We have had brighthouse several times, in several locations (county wise and another state). We just had our services turned on again with them, and they took the installment/first month payment out twice in 5 seconds. Had to make the payment of 180.29 for Lightning 35 upgraded to Lightning 150 package (DVR box - up to 6 shows recording ect. ect., phone). The person was at a local office here in... Read more

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We ordered cable TV, internet and phone service through Bright house Network and one of their installers was scheduled and came out on November 25, 2015. When the installer completed the connections he DID NOT bury the cable running from the box outside to our house. He left the cable running along the top of our lawn and also left a huge hole next to the outside of our home about a foot deep... Read more

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The overall connections and TV services is terrible. I would gladly pay twice what I pay now for a real provider to come to my area. Google internet, U-verse something besides being forced to take cable services. should be against the law to only offer one services company. It's like the power company but at least they are fair...bright house not true. multiple calls only to reset/reboot the... Read more

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