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  • Customers like
    • Service 2
    • People on the phone 2
    • Third party installers were very nice 1
  • Customers don't like
    • Not doing there job 9
    • Being ripped off and lied to 7
    • Service 6

I work hard too pay my Bright House bill on time every month, They continue too add on late fee charges saying i"m late... This has been happening for the last 5 months! They have even came too my house after me paying it saying I was 3 days late an trying to get a payment out of me. I am furious that there trying to take advance of me. They just accused me again earlier today of being late and saying they put a internet block up. But when i called a few hours earlier before work they said all my bills were fine and everything was clear.... Read more

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I work hard too pay my Bright House bill on time every month, They continue too add on late fee charges saying i"m late... This has been happening for the last 5 months! They have even came too my house after me paying it saying I was 3 days late an trying to get me to pay it. I am furious that there trying to take advance of me. They just accused me again earlier today of being late and saying they put a internet block up. But when I called before work they said all my bills were fine and i had to pay nothing. Sounds like a big lawsuit too... Read more

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Customer Service was super today 4/28/16 Problem:after watching a DVD tv would not come on.I rebooted and did several other possible solutions.CRep tried same possible solutions but no luck.She ordered.service rep to come. Problem: could not change input HDMI. Service tech came at 4pm to look at tv ,spent about 3 minutes.Had me try the 2 remotecontrols - Brighthouse & Sony. Disconnected Blue Ray DVD player & connected cable to Brighthouse cable box telling me I would have to reconnect DVD Blue Ray if I wanted to look at a DVD. Said tv not... Read more

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the service for two locations i have, one is constantly with technical issues, and tech after tech, each one points out a fault of the previous yet, same issues continue. Second location, setting up same number with different name, spoke with one rep, who sets an appointment to pick up equipment, for what i dont know. Tech shows up and asks for money, then cannot tell me what its for, and why. He also provides a new number, which i told them, I wanted the same number to use. He is lost. Spoke with two more reps while tech is onsite, then he... Read more

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Dena Matheny I have been a loyal customer since 2002. Brighthouse is willing to loose my business over $4.00 per month. I signed up for free equiptment years ago only to realize today that I am beoing charger $4.00 per month for a modem. Their customer service can only go back to 2014 and the cs rep. told me I should be checking my bills. So I requested paper bills and was told that would cost me $1.00 per month. Well Brighthouse I hope you have enjoyed the $4.00 because I am getting new service from someone else. It may take me a few weeks... Read more

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If I had any other choice in our neighborhood, I would definitely fire Brighthouse!!! All of my TV's just turned off to a black screen (at 12:10am.)that says there's an interruption in our service! This has been happening frequently this past week...not to mention for the past 10 years so I called Customer Service once again! I was told by Amanda that there is a planned overnight maintenance that should be resolved by 7am. What???? Why is this ALWAYS happening? Asked for a supervisor. Segun answered and he gave me a $4.97 credit for my... Read more

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Brighthouse is by far the worst cable provider I have ever had. The cable lags, goes in and out, Internet connection isn't compatible and worst of all they are SO expensive! I moved from MI. So I'm a die hard Detroit Tigers fan and they want to charge me an additional $280 to have the MLB package and must pay it every season!!!! I was lied to multiple times and told different stories by the representatives and Im currently looking for a new provider. I REALLY wish AT&T provided cable where I live. Don't ever get Brighthouse! #LessonLearned Read more

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I am extremely disappointed with Bright House Networks. First of all, my area experiences frequent service disruptions for some reason. For the past few months, I have experienced a couple of lengthy service disruptions per month. Whenever this happens, I cannot use my cable television service, my internet connection, or my home phone. In addition to that, the cable channels that BHN offers are "not available" half of the time; I see "channel not available" errors far too often. I expect to receive the channels for which I pay. If BHN... Read more

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If I could find another cable carrier in my area I'd switch tomorrow. Brighthouse is pathetic. Add comment

The only reason I have to tolerate them is because they're the only option in my area, Bright House gave me a quote that was about $60 less than the actual price per month, didn't bother telling me what the real cost was until after I'd already installed, the person who came to install my cable Had to go into my attic and left a huge mess in my closet including a rusty screw that I stepped on, I called Bright House asking them to pay for my tetanus shot and I was passed around to so many different managers that I told them to forget about it.... Read more

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