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1.7 Based on 102 reviews
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  • Customers like
    • Most of the customer service people are very nice 2
    • People on the phone 2
    • Service 2
  • Customers don't like
    • Not doing there job 9
    • Being ripped off and lied to 8
    • Service 6

I had just simple wifi with bright house in my little apartment for netflix and a laptop. 60$ a month it was. After about a month and a half of havig technicians out to my house.. Changing boxes.. Calling every other day and comolaining because my wifi NEVER worked.. We had to go out and buy movies just to have something to watch since there was no netflix. I called ome final last time before i was just going to cancel it and they refused to... Read more

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Recently I paid a small bill for a relative (40.00) Sometime later they had unfortunately fallen over 400.00 behind on their bill. The account that was used is one that I pay certain bills with and only had about 200.00 in it. BrightHouse debited the account for the full amount and overdrew the account. This was on a Saturday evening and when I called (rather angry) I was assured by the representative that they understood and would address the... Read more

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Purchased a home in Florida last March and have had the service shut on and off four times since we have the seasonal plan and are not down there year round. This last time which was last week I called to have it shut off until we return which is back in July. Was informed that there is a $34 fee to shut off the services and that each time we do it then the fee gets charged. How come when I subscribed to this plan there was no mention of this... Read more

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I work hard too pay my Bright House bill on time every month, They continue too add on late fee charges saying i"m late... This has been happening for the last 5 months! They have even came too my house after me paying it saying I was 3 days late an trying to get a payment out of me. I am furious that there trying to take advance of me. They just accused me again earlier today of being late and saying they put a internet block up. But when i... Read more

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I work hard too pay my Bright House bill on time every month, They continue too add on late fee charges saying i"m late... This has been happening for the last 5 months! They have even came too my house after me paying it saying I was 3 days late an trying to get me to pay it. I am furious that there trying to take advance of me. They just accused me again earlier today of being late and saying they put a internet block up. But when I called... Read more

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Customer Service was super today 4/28/16 Problem:after watching a DVD tv would not come on.I rebooted and did several other possible solutions.CRep tried same possible solutions but no luck.She ordered.service rep to come. Problem: could not change input HDMI. Service tech came at 4pm to look at tv ,spent about 3 minutes.Had me try the 2 remotecontrols - Brighthouse & Sony. Disconnected Blue Ray DVD player & connected cable to Brighthouse cable... Read more

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the service for two locations i have, one is constantly with technical issues, and tech after tech, each one points out a fault of the previous yet, same issues continue. Second location, setting up same number with different name, spoke with one rep, who sets an appointment to pick up equipment, for what i dont know. Tech shows up and asks for money, then cannot tell me what its for, and why. He also provides a new number, which i told them, I... Read more

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Dena Matheny I have been a loyal customer since 2002. Brighthouse is willing to loose my business over $4.00 per month. I signed up for free equiptment years ago only to realize today that I am beoing charger $4.00 per month for a modem. Their customer service can only go back to 2014 and the cs rep. told me I should be checking my bills. So I requested paper bills and was told that would cost me $1.00 per month. Well Brighthouse I hope you have... Read more

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If I had any other choice in our neighborhood, I would definitely fire Brighthouse!!! All of my TV's just turned off to a black screen (at 12:10am.)that says there's an interruption in our service! This has been happening frequently this past week...not to mention for the past 10 years so I called Customer Service once again! I was told by Amanda that there is a planned overnight maintenance that should be resolved by 7am. What???? Why is this... Read more

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Brighthouse is by far the worst cable provider I have ever had. The cable lags, goes in and out, Internet connection isn't compatible and worst of all they are SO expensive! I moved from MI. So I'm a die hard Detroit Tigers fan and they want to charge me an additional $280 to have the MLB package and must pay it every season!!!! I was lied to multiple times and told different stories by the representatives and Im currently looking for a new... Read more

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