Bright House Networks Complaints and Reviews

1.8
  • People on the phone1 votes
  • Service1 votes
  • Not doing there job2 votes
  • Did not show up on time1 votes
  • Horrible service1 votes
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  • 1 day ago
  • Internet
  • Land O Lakes, Florida
  • Billing Department
  • 1
  • 1
  • 5
  • REVIEW RATING 4/5

Having worse problems than that! They took $526 from my account and say they can not credit it because they have no record of taking it! We paid them $152 and they helped themselves to an additional 526 5 mins later without permission and I never got credit for it and they have no idea they did it!!!! BS! I have submitted proof and even done a three way call with them and my bank and still can't... Read more

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  • Mar 29
  • Internet
  • Lake Magdalene, Florida
  • Billing Department
  • 4
  • REVIEW RATING 4/5

I paid my July bill of 128.83 balance is 0.00,my August bill was 154.93..I paid the bill which ended up be lost in there system I have a confirmation number for which was fine I thought...so I pay 170.00 for the misapplied bill bright house lost somewhere ,which brings my balance to a positive $16.00.. Now my sept bill is 309.06 "WHY" THEY APPLIED OVER 3 MONTHS WORTH OF CABLE SERVICE IN ONE... Read more

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  • Mar 23
  • Home Phone
  • Inverness, Florida
  • Phone Number
  • 13
  • REVIEW RATING 4/5

Bright house gave away my phone number that I had for over a month to someone else. Incident #: WC2015IQ3AA72. Now they have told me that MY NUMBER has been ASSIGNED TO SOMEONE ELSE over the weekend and they can't do anything about it for 24 to 48 hours. I use this number for a small business. I have business cards, magnets, shirts, letterhead, checks and a YELLOW PAGE ad that I just placed with... Read more

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  • Mar 20
  • Internet
  • Auburndale, Florida
  • Cancellation Policy
  • 16
  • REVIEW RATING 4/5

I WANTED TO CANCEL MY ACCOUNT AS I HAD SOLD MY HOUSE. THE BUYER WAS KEEN TO CONTINUE THE SERVICE. SO HE CALLED AT THE OFFICE IN AUBURNDALE FLORIDA WHILE HE WAS HERE ON VACATION AND ASKED IF HE COULD SIGN UP BY TELEPHONE BECAUSE HE CURRENTLY RESIDES IN DALLAS TEXAS. THEY TOLD HIM THAT ONCE I PLACED THE ORDER TO CANCEL HE COULD PHONE AND SET UP AN ACCOUNT AT THIS ADDRESS. HE TRIED TO DO THIS... Read more

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  • Mar 20
  • Internet
  • Orlando, Florida
  • Technical Support
  • 14
  • REVIEW RATING 4/5

Called to set an appointment for a service issue. Asked person on phone to make sure tech has replacement units to replace equipment. Tech shows up does not have any equipment and I have to show him the issues. Also the tech tells me he does not know how to fix or work on the one box I have. So one hour later finally get the service fixed. Then have to take bad units in to be replaced myself. Now... Read more

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  • Mar 18
  • Internet
  • Birmingham, Alabama
  • Billing Department
  • 6
  • REVIEW RATING 4/5

Bright house sucks I found out someone used my ss# while I was deployed and let the account go into collection I did all I was told to do even though they were at fault they don't even want to say sorry all they say is pay your bill even though my bills was at a zero balance they turned me off and think I'm going to pay for a month in advance for their screw up I've talked to everyone under the... Read more

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  • Mar 17
  • Internet
  • Orlando, Florida
  • Phone Service
  • 11
  • REVIEW RATING 4/5

Bad customer service I'm so pissed with your services My phone was disconnected yesterday, I call back to have it reconnected they put me on hold for 45 min and kept transferring me to other departments .. Finally they told me it will take 30 min maximum for the phone to work. I called back again after 2 hours.. Talked to a manager saying that she didn't had a clue of what was going on . It's... Read more

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  • Mar 13
  • Internet
  • Ormond Beach, Florida
  • Email
  • 9
  • REVIEW RATING 4/5

Wed.march 11th, a tech installed a update and modem for my personal email. it did not pick up my email and when i called I was told you only deal with web mail and to contact Microsoft. I did and they said to go to their website and follow the prompts. I could not get it so i contacted my computer guy and at the cost of $48, he fixed it in 3 minutes. I do not understand you all.Simple incoming... Read more

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  • Mar 13
  • Internet
  • Broadcasting
  • 5
  • REVIEW RATING 4/5

Why you translate different program than program on channel 1 in Russia? For example today, Friday, march 13 they have biathlon world championship and instead you show old talk shows and you never show new films, but always old ones, which we have seen hundred of times. This is not fairs d it is cheating on the customer because each month we pay you your bill and see only old, old stuff recorded... Read more

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After two years of paying for glitch service, Bright House canceled MY service. What kind of *** is that? Add comment

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