Bright House Networks Complaints and Reviews

1.6
  • Did not Show up on Time1 votes
  • Horrible service1 votes
  • Calls in the middle of the night1 votes
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  • Feb 26
  • Television/ Radio
  • Orlando, Florida
  • Cable Service
  • 10
  • REVIEW RATING 4/5

Brighthouse Cable in Orlando increased my bill for Digital cable. I paid $78.00 for Digital Cable. Now I was told it will be increased to $95.00. They never show empathy to their customers. I called customer service and a supervisor also said that since I downgraded my bill will be $85.00 which is more than what I was paying before. Brighthouse is expensive, shows no empathy to customers and... Read more

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  • Feb 25
  • Television/ Radio
  • Parrish, Florida
  • Tv Service
  • 12
  • REVIEW RATING 4/5

I have the same problem - CNN, MSNBC etc. always crystal clear tv viewing....Fox News pixilated or black every evening...usually at the 6:00 PM news and later. This has been going on for months. When I call Bright house - they tell me I am the only one reporting any problems - that they will send someone out, after I reboot the DVR multiple times. We are locked in to Bright House through our... Read more

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  • Feb 13
  • Internet
  • Fort Lauderdale, Florida
  • Cable Service
  • 40
  • REVIEW RATING 4/5

This company is HORRIBLE!!!! Ever since day ONE they have screwed us over. Let's start by saying I paid over the phone the day of service hookup and was told they would be there between 10-2 and when I finally got home from work at 7:30, they were still not there (but they finally managed to show up at 9:15pm and it wasn't even a Bright house team, it was some second hand second rate Crack pot... Read more

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  • Feb 11
  • Television/ Radio
  • Lakewood Ranch, Florida
  • Cable Service
  • 15
  • REVIEW RATING 3/5

In general service is awful. Picture is often pixelated with distorted sound. Bright house cannot seem to fix this problem after several times of complaints and service calls. The latest problem is cable going completely off, nonresponsive box controls, and once more pixelated tv and recordings. Bright house however will likely not get a service call this time, instead I will be inquiring about... Read more

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  • Feb 08
  • Internet
  • Livonia, Michigan
  • Stealing Issue
  • 36
  • REVIEW RATING 3/5

Home was robbed to the tune of $20,000 in July 2014 while vacationing. Recently dawned on us possibly the perp called the house several times to confirm our absence. Requested history of incoming calls for the (9) day period in July we were gonefrom Bright House Networks. They refused and told me to get a police generated subpoena. Apparently they are more concerned about protecting the criminal,... Read more

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  • Feb 06
  • Home Phone
  • Melbourne, Florida
  • Phone Service
  • 1
  • 1
  • 30
  • REVIEW RATING 5/5

I've been a customer of Brighthouse Networks in Melbourne, FL for almost 10 years. My home telephone number was 'pirated' - I've received two telephone calls showing on my called ID as from - MYSELF including my name and telephone number. I called customer service and was quoted a price to delete my telephone service and HBO/Showtime. Was given a quote for monthly service at $99.00 or thereabout.... Read more

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  • Feb 06
  • Internet
  • Miami, Florida
  • 30
  • REVIEW RATING 4/5

If you are heading issues with Brighthouse- here is a solution! Post in the page below, and they are monitoring it and will do whatever it takes to make you happy or get you back https://www.facebook.com/InnovateEverythingTech/posts/1064277156931170 If you post on this thread, a person in corporate will contact you and try to resolve your issues- even for customers that left them. Just make sure... Read more

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  • Feb 05
  • Internet
  • East Setauket, New York
  • Service Appointment
  • 12
  • REVIEW RATING 3/5

Tech did not show up on time, I was on hold for 50 minutes of the 57 minute call while they figured it out. A 2 hour window appt became a 8 hr window. Lost a full day of work, and the "supervisor" says, " no credit on any service, we had to push stuff around to have you up and running today". It was their error to begin with, the rep entered the appt for the same day I called between 10am - 12pm.... Read more

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have replaced the whole DVR system 3 times within 6 months at least. cannot record when I'm supposed to be able to. missing shows. many problems. I work two jobs. Pay a lot of money for your service which I am NOT getting again very upset not happy still paying still not happy again Add comment

  • Jan 20
  • Internet
  • Clearwater, Florida
  • Cable Service
  • 57
  • REVIEW RATING 3/5

Have been paying for a 75MG internet connection as well as cable TV and two phones. Bought a new bluray player, hooked to HD TV about 20 feet away from BH Modem/Router. Intermittent signal at best. A slew of other problems (phone dial tones going out, losing TV stations, etc. ) not directly related, but have had 7 techs to my home in approx 5 week period. Nearly none read their work orders. BG... Read more

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