Bright House Networks Complaints and Reviews

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  • Customers like
    • People on the phone1
    • Service1
  • Customers don't like
    • Not doing there job4
    • Customer contact3
    • Service3

  • 3 hours ago
  • VOIP
  • St. Petersburg, Florida
  • 1

I got behind on my bill and was not able to keep up. I assumed my service would be turned off today. I finally called 888-289-8988. A woman by the name of Lynn anwsered and began working with me. She treated me like one of her own and went above and behond to help me. She found a package that was better for me and worked it out so i could keep my service. Lynn iam glad to keep my service on but... Read more

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  • 2 days ago
  • VOIP
  • Tampa, Florida
  • Cable Tv And Internet Provider
  • 2
  • REVIEW RATING 3/5

Come on people Brighthouse is a awesome company compared to verizon, you all complained when they were TCI, and then complain when it was Time Warner, and now that they are Brighthouse you are still complaining. I dont think it matters what service provider that there is you guys would just complain any ways Brighthouse keeps up with the technology very well so stop complaining or go to Dish... Read more

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Worst internet service ever. Slow, goes in and out constantly...terrible. I just ordered a movie on vudu and can't even watch it because it buffers every 2 min. Ridiculous. Add comment

  • Aug 28
  • VOIP
  • Tampa, Florida
  • Bright House Networks Billing Department
  • 10
  • REVIEW RATING 4/5

I had recently made arrangements with Bright House Customer Care to pay a past due amount from my checking account via bank draft/card in order to have my tv/internet services restored. The cost was just over $290. A day later I get a text from my spouse stating that over $500 dollars had been drafted from our checking account by Bright House! They had not only taken the past due amount but the... Read more

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  • Aug 27
  • VOIP
  • Tampa, Florida
  • Lousy Customer Service
  • 8
  • REVIEW RATING 4/5

Dont expect prompt service. Nor should you expect a call informing you they will be late from the scheduled window period. I have had my scheduled 12:00 - 2:00 appointment for 2 days they are It is now 2:43 I had to make the calls to follow up. I was told by Janet ID # 16083 that she did not have the corporate number which was listed on this site 315 - 463 - 7675. Seems Bright House is great at... Read more

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  • Aug 24
  • VOIP
  • Titusville, Florida
  • 18
  • REVIEW RATING 4/5

I had my account with Bright House disconnected on June 23 2015. I returned all of the equipment to the local office and received a receipt, but coordinated the disconnection by a telephone call. Since I was paying my bill on-line, I kept track of the progress of the disconnection of service and noticed that it was staying in a pending disconnect status for an extended period of time. In the... Read more

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  • Aug 21
  • Internet
  • Melbourne, Florida
  • Bright House Networks Bundle
  • 38
  • REVIEW RATING 4/5

I was having issues with my cable so they sent a guy out to check it out. He said that they would have to send someone else out to replace my lines and outlets but I would not be charged for it because it was their fault for not hooking it up right in the first place. So they come out and fix it, again telling me that there would be no charge and wondering why the guy who hooked me up in the... Read more

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  • Aug 19
  • Home Phone
  • Tampa, Florida
  • Cable Installation
  • 13
  • REVIEW RATING 4/5

It’s funny I called technical support about terrible service few times And never fails instead of addressing problem tech support would try to up sales Service , bright house going down the drain 12345 125417 hjuhygt jkiujhy jjhgtr hnbhg vfgtr huytb ghytrf jiuyjhjhg hgghggh hjhhhj kjjkjjjk kkjkj kkkjk klkknj hygyyhy ttyt jiujkiuiu fahgayt hjhh jikjhhjk jojoj ;kp;k;k ;kkk l;;kjj m .l';l.... Read more

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Tech came to fix tv. Now Internet doesn't work. Can't come until Thursday (today us Monday). Supervisor was rude, lied, and insincere. Terrible service and overpriced! Add comment

I returned my equipment after cancel services and was assured I'd be mailed a final bill. This I never got but received a collections letter. When I called they claim they sent a bill out 4 times and called. How could 4 bills be lost???? Claimed they couldn't leave a message for privacy.Really?Such a private natter to say please call Brighthouse. They handled this very poorly. . Ridiculous. Add comment

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