Bright House Networks Complaints and Reviews

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  • Customers like
    • People on the phone1
    • Service1
  • Customers don't like
    • Not doing there job3
    • Customer contact3
    • Service2

  • Jul 23
  • Finances
  • Melbourne, Florida
  • 7
  • REVIEW RATING 3/5

I was surprised to learn that I was being charge of a Dollar a month to get a bill in the mail. I pay all of my bills by mail with a check. Now Brighthouse wants a buck for sending you a printed bill.Maybe I should send them a bill for my stamp and time spent paying their bill. If you have ever had to show someone that you paid a bill without a written check you will see what a mess it is. I... Read more

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Internet has been down for a few days with no explanation. Add comment

Sucks xbox always disconnects (hard wired) not wifi when it does work its slow slow slow Add comment

  • Jul 12
  • Media
  • Winter Springs, Florida
  • Bright House Networks Bundle
  • 19
  • REVIEW RATING 4/5

Had internet and phone decided to cancel ATT and add cable for the bundle. I had cable for 6 hrs then it died. Had to wait 12 hours for internet and no phone or cable. Customer service says its equipment I hate BH and will prob switch back to ATT before I deal with this idiots again. They need technicians that speak English. I refuse to lcok my dogs up again in this 100 degree heat so they... Read more

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Im a new customer with bright house and i had them about 25 years agon and hated the service and now that I've moved i had to get them back and i haven't been with them for more than a month and i see why i got rid of them. The worst cable company that I know. They don't take care of there customers. And they charge an arm and leg for this bad service. Add comment

  • Jul 07
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Pinellas Park, Florida
  • Bhn Transfer Services
  • 18
  • REVIEW RATING 4/5

June 29th requested transfer of service, for July 3rd. Got confirming email back the next day, yea. Had to send in a correction, got an email back sharing that on July 3rd, between 2 and 4 pm installer would be here. 4:15 pm on the 3rd, called. Customer service service was set for July 5th, not the 3rd. Offered to send the email, but the gal wasn't interested in that. July 5th: called at 4:15... Read more

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  • Jul 01
  • VOIP
  • St. Petersburg, Florida
  • Billing Department
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

I received a letter from BH stating that since my 'offer' is about to expire, my bill will increase. What offer? I never requested nor was told I had a current offer. Any time I inquire about my bill, this is what I'm told. I believe they instruct the representatives to say 'your offer expired'. It's the first thing that rolls out of their mouth. It's an excuse to increase your bill and continue... Read more

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I spoke with the supervisor Michelle that told me she sees that I have payed my first month bill up front and now I have no service because this new supervisor wants me to pay it again to get my service put back on Add comment

Netflix keeps streaming every 3 minutes. Im switching to verizon Add comment

  • Jun 03
  • Internet
  • Orlando, Florida
  • Internet Account
  • 1
  • 1
  • 70
  • REVIEW RATING 4/5

got bright house for internet provider 11/2014, 35 dollars per month. I go to pay my bill for 6/2015 ,and my bill was raised to 45 dollars monthly,with no notice ,no explanation. called them only to be told that it is still cheaper than their regular rates. I hate this type of backdoor business practices. life is full enough will scams and liars to get to your wallet. why does bright house feel... Read more

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