Bright House Networks Complaints and Reviews

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  • Customers like
    • People on the phone1
    • Service1
  • Customers don't like
    • Not doing there job3
    • Customer contact3
    • Not give customers credits2

  • May 17
  • Television/ Radio
  • Lake Butler, Florida
  • Cable Service
  • 16
  • REVIEW RATING 3/5

I've had comcast, Cox, and now Brighthouse and bright is far and away the worst cable provider I've experienced. I pay nearly $400 per month and my service still sucks. Their 3rd party techs just spent 11 HOURS at my house, ruined my Sunday, and after they left my service is easily three times worse than before they arrived. I cannot watch a show without 1980 quality pixilation. I feel like... Read more

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Brighthouse tv app thinks it is away from home, so cannot watch most channels. sometimes works for days in a row, sometimes removing and reinstalling helps, sometimes not. Wish they would fix how they decide If I am home. Add comment

  • May 15
  • VOIP
  • Billing Department
  • 16
  • REVIEW RATING 3/5

Bright House Networks loves to post your bill a month early making you think you have to pay it right then and there. When your next bill is actually due it puts the next months billing on top of it making it look like you owe 2 bills. And they call it "past due." In other words my bill is due on the 15th of every month. On the 16th they put your statement up for the next month of service, it's... Read more

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  • Apr 27
  • Television/ Radio
  • Los Angeles, California
  • Cable Box
  • 44
  • REVIEW RATING 4/5

I've been with bright house network for over 7 yrs, I needed to get a new box and the technician came out on a Monday he was on a personal phone call not paying attention to nothing, not introduced himself or nothing just started moving my TV 65" JVC big screen he banged it he moved it , my TV had beautiful picture and voice I came in and told him not to move tv that I would do it , so he was... Read more

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what a piece of *** network everytime I go to movies on demand or any other service they offer its always currently unavailable what a *** *** network Add comment

  • Apr 17
  • VOIP
  • Orlando, Florida
  • Internet Service
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

I'm in the same boat. I started out with a "50mb connection" that was a complete joke. Even though the speed tests would say I was getting 50mb, I would constantly get video buffering delays and slow internet speeds on MANY websites (Youtube, Facebook, Tumblr, etc.). I am convinced that Bright House are strong practitioners of the "pay to play fast lanes" as well as other money saving tactics... Read more

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  • Apr 15
  • VOIP
  • Pinellas Park, Florida
  • Modem
  • 30
  • REVIEW RATING 3/5

Bright House's internet techs are in The Philippines & are VERY difficult to understand or understand you when there's a problem. After several repeated calls I finally convinced the person a new modem was needed (I had the same one for over 10 years!). Finally a service person came out last week & installed a new one that worked well for all of about 4 hours. If I get up, unplug the... Read more

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  • Apr 07
  • VOIP
  • Ormond Beach, Florida
  • Cable Service
  • 39
  • REVIEW RATING 4/5

I lost my HBO and some of my stations and when I called in, had to wait from approximately Saturday to Wednesday March 25th, to get a repair tech to my home and after 2 hours, he was not able to fix the problem and took two hours of my time. That night, I talked to a very pleasant lady who tried to fix my problems on the phone and knocked out my Brighthouse services completely so I had no... Read more

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  • Apr 05
  • VOIP
  • Ocoee, Florida
  • Lighting 150 Plan
  • 70
  • REVIEW RATING 5/5

[Internet] Bright House: Issue everyone may need to know/benefit from For almost a year I have had the 150 internet plan with bright house. This was about 108 a month just for the wifi part of the bill. Everyone wants the most bang for their buck and to get the best features for their plan/price. I had run into issues with loosing a signal before and a technician has come out and replaced the... Read more

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The Internet is terrible and I pay $85 a month for it. Add comment

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