Bright House Networks Complaints and Reviews

1.5
  • People on the phone1 votes
  • Service1 votes
  • Not doing there job3 votes
  • Customer contact3 votes
  • Not give customers credits2 votes
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  • Apr 27
  • Television/ Radio
  • Los Angeles, California
  • Cable Box
  • 10
  • REVIEW RATING 4/5

I've been with bright house network for over 7 yrs, I needed to get a new box and the technician came out on a Monday he was on a personal phone call not paying attention to nothing, not introduced himself or nothing just started moving my TV 65" JVC big screen he banged it he moved it , my TV had beautiful picture and voice I came in and told him not to move tv that I would do it , so he was... Read more

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what a piece of *** network everytime I go to movies on demand or any other service they offer its always currently unavailable what a *** *** network Add comment

  • Apr 17
  • VOIP
  • Orlando, Florida
  • Internet Service
  • 29
  • REVIEW RATING 4/5

I'm in the same boat. I started out with a "50mb connection" that was a complete joke. Even though the speed tests would say I was getting 50mb, I would constantly get video buffering delays and slow internet speeds on MANY websites (Youtube, Facebook, Tumblr, etc.). I am convinced that Bright House are strong practitioners of the "pay to play fast lanes" as well as other money saving tactics... Read more

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  • Apr 15
  • VOIP
  • Pinellas Park, Florida
  • Modem
  • 14
  • REVIEW RATING 3/5

Bright House's internet techs are in The Philippines & are VERY difficult to understand or understand you when there's a problem. After several repeated calls I finally convinced the person a new modem was needed (I had the same one for over 10 years!). Finally a service person came out last week & installed a new one that worked well for all of about 4 hours. If I get up, unplug the... Read more

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  • Apr 07
  • VOIP
  • Ormond Beach, Florida
  • Cable Service
  • 30
  • REVIEW RATING 4/5

I lost my HBO and some of my stations and when I called in, had to wait from approximately Saturday to Wednesday March 25th, to get a repair tech to my home and after 2 hours, he was not able to fix the problem and took two hours of my time. That night, I talked to a very pleasant lady who tried to fix my problems on the phone and knocked out my Brighthouse services completely so I had no... Read more

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  • Apr 05
  • VOIP
  • Ocoee, Florida
  • Lighting 150 Plan
  • 46
  • REVIEW RATING 5/5

[Internet] Bright House: Issue everyone may need to know/benefit from For almost a year I have had the 150 internet plan with bright house. This was about 108 a month just for the wifi part of the bill. Everyone wants the most bang for their buck and to get the best features for their plan/price. I had run into issues with loosing a signal before and a technician has come out and replaced the... Read more

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The Internet is terrible and I pay $85 a month for it. Add comment

  • Mar 31
  • VOIP
  • Land O Lakes, Florida
  • Billing Department
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

Having worse problems than that! They took $526 from my account and say they can not credit it because they have no record of taking it! We paid them $152 and they helped themselves to an additional 526 5 mins later without permission and I never got credit for it and they have no idea they did it!!!! BS! I have submitted proof and even done a three way call with them and my bank and still can't... Read more

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  • Mar 29
  • VOIP
  • Lake Magdalene, Florida
  • Billing Department
  • 21
  • REVIEW RATING 4/5

I paid my July bill of 128.83 balance is 0.00,my August bill was 154.93..I paid the bill which ended up be lost in there system I have a confirmation number for which was fine I thought...so I pay 170.00 for the misapplied bill bright house lost somewhere ,which brings my balance to a positive $16.00.. Now my sept bill is 309.06 "WHY" THEY APPLIED OVER 3 MONTHS WORTH OF CABLE SERVICE IN ONE... Read more

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  • Mar 23
  • VOIP
  • Inverness, Florida
  • Phone Number
  • 27
  • REVIEW RATING 4/5

Bright house gave away my phone number that I had for over a month to someone else. Incident #: WC2015IQ3AA72. Now they have told me that MY NUMBER has been ASSIGNED TO SOMEONE ELSE over the weekend and they can't do anything about it for 24 to 48 hours. I use this number for a small business. I have business cards, magnets, shirts, letterhead, checks and a YELLOW PAGE ad that I just placed with... Read more

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