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1.7 Based on 113 reviews
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  • Customers like
    • Most of the customer service people are very nice 2
    • People on the phone 2
    • Service 2
  • Customers don't like
    • Not doing there job 9
    • Being ripped off and lied to 8
    • Horrible service 7

Bad service. Alot of problems with the internet. Went call customer service takes more that 45 minutes to respond the call. They' re really expensise for the poor service and bad internet. Read more

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We received internet about two weeks ago and we were not getting reception in other parts of the house. Bright realized the the services was not working well so they scheduled an appointment today 07/08/2016 between 6: 00pm and 8:00pm we have waiting all day and we recieved a call saying 7:23 SAYING SORRY I MISSED YOU :( we call bright house and told them no one has come to our house and customer service said when you dont answer the phone they... Read more

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They roll out nightly updates to the modems and it shuts off internet at 12:30 in the morning. I'll be in the middle of something and it will get disrupted. Its really dumb that they can't get things done. They lock off their modems to prevent people from running servers. I pay $90 a month just to get their top speed, and it can have trouble trying to use Youtube at least 20-30% of the day. They treat their customers terribly when you call in... Read more

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Bright House Networks - YOU LOST MY PAYMENT!
1 of 2

On 6/29/16 a payment was made by me in marion Indiana at your office drop box receiving a disconnect notice I went to your office and was told i didn't make it i have receipts and eye witness to the fact that it did.The old battle ax that was rude to me said Its your problem.The minute that payment was secured in that box MAKES IT YOURS.They cheak the box *** ya I put it in 3 weeks before.What did you do with it.Your drop box is shabby you dont... Read more

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I am going to end up filing a formal complaint against this company with the BBB. I recently moved to the northeast and made an appointment on my last day in Birmingham, AL, to have Brighthouse send a technician to come pick up the modem and shut off my service. The appointment was confirmed. I was given a reference number and a huge window of time for the service call that was until 6 PM, so basically it took up the entire day and I wasted all... Read more

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I was trying to make a payment electronic , I try to voice my payment but it would take it, then I try to touch tone the amount, that didn't work, so when the computer stated do you wanted to make the regular payment I press 1 , and low and behold it charge me more then I wanted to pay. I call the consumer service as soon , as soon it happen hoping that they would cancel and I would pay what would be the regular payment. I told the operated... Read more

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My nephew called me and told me a fellow answered the phone and it was his number. When I called Brighthouse they said the number had been reassigned and they would try to get it back. I have had this number for a year and never requested a change. The representative at brighthouse said they would try to get permission from the fellow who has had the number for 2 days to give it up and then I could have it back. I never gave my permission to... Read more

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After reading all the negative reviews I now know I'm not the only one who is getting screwed by Bright House. My bill continues to go up even after I pay a large bill. When I moved into my new home my first bill involved my last address which I paid only owing $235. Less than 30 days later I get another bill for $745. Now they tell me I owe for last month in they charge for a month ahead. The numbers just don't add up Read more

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Had a appointment at 2:00pm to 4:00pm and no show now it's 5:40 and no call or came to my appointment. Bright House is not a good network provider with there service. The Internet suck (Lightning Internet is not Lightning trust me it's a joke) please find another provider with your t/v and your internet. My time is not important we run on Bright House time. So Long Read more

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Today 6/7/2016, I contacted Bright house again. My Internet & TV service went down. I spoke to a representative named Nancy. Who at the starting of the call was pleasant. However, once she found out what the issues were she became impatient. First she blamed the storm. We had no storm just slight rain. Then she stated that she was not a tech. I replied to her that I understood that she was not a tech, however, she was the voice of... Read more

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