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2.5

I lived in Florida and had brighthouse internet for 5 years. Then had to move to California.

I was disappointed they weren't there. Lived there 3 years and then had the opportunity to move back to Florida. I was excited about getting brighthouse back. Little did I know how far their service had degraded since I had left.

I have now had brighthouse for a little over 5 years only because they are literally the ONLY provider in my area. While I have had multiple issues with the service, most recently I had to have my modem replaced. When attempting to check email, I found out my email address had been deleted and released for recycling. The guy I spoke to tried to tell me that was not my email address and never had been.

While I admittedly am not the most tech savvy person, the cr*p coming out of this guys mouth was a real test of my intelligence, not to mention my ability to remain calm and in control of my mouth cause I was certainly ready to go off on him due to his speaking down to me.

After 1 and 1/2 hours on the phone, I was able to reestablish my email address, but all the email I received during the week the service has been down was forever lost due to their service person's lack of knowledge while installing my new modem. And, of course, every other word out of his mouth was "I'm sorry." But words are just words unless they are backed by action and brighthouse is incapable of action.

Reason of review: lost email, poor customer service.

Preferred solution: I want a proper apology (not lip service) and credit for the lost service..

Bright House Networks Cons: Lack of follow through and attention to detail.

Location: Saint Petersburg, Florida

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