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1.7 Based on 134 reviews
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  • Customers like
    • Service 3
    • People on the phone 2
    • Third party installers were very nice 2
  • Customers don't like
    • Not doing there job 9
    • Being ripped off and lied to 8
    • Service 7
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Ripped off!!!! New customer and straight lied to me!!!! Not happy at all!!! U shouldn't be able to do that to innocent people , and customer service was awful and laughed when I was so upset!! Don't ever go with brighthouse/ spectrum!!!

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I been really ill and ripped off by bright house bought bed three grand and not sleeping on it I stop paying for it and that d I don't give m money back which I had paid off three years I got cooker microwave TV stand and phone and tablet which an still paying off I no bed sleep in floor. Rough they not given my money back so boy that can fik off as not paying more money by néw bed they rip people off and charge you more money Read more

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When your 1day late they will shut your service off. I have never been late on payment and a customer for many years. My husband went 2days ago and got a new box thinking it was old. They never said they were having problems. But i have been without service on and off for 2 days. Get off work want to relax and watch tv. Wrong sat here with a black screen all night. Thanks brighthouse. You suck... Read more

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We watch CNBC every day through yesterday. Now its gone! Where is it?

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I hope this gets to someone that's high enough to care. I'm 74 years old and have little to enjoy,due to age and poor condition of health so T.V. means a lot to my wife and I.Getting aggravated and mad is the opposite and no good. The service my wife and I have been getting for the last two months has been so tireing and aggravating it would take more than a hundred words to describe. We're trying to guess if its just stupidity ,mean,or people... Read more

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1st issue - I terminated my cable service with bright house, but kept my internet, only because I have no other internet options. I now stream everything. Explained in detail to bright house that I would be keeping the internet. On disconnet day, they turned everything off, took 2 days & 2 different service people to get it back on. After customer service insisted it was a technical issue in my house. Had to call 2 or 3 times to get someone... Read more

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I have cable and internet thru BH. My wireless network (have had for 4years) suddenly disappeared. When I called they said I had to replace my modem/router. So I went to the store and they replaced it. Tried to install... no wireless. Called and they said now I have to pay EXTRA for wireless because I got a new modem. I said You Told Me I Had To Get A New Modem. They said I only had "free" wireless (for 4 years) because of the modem. They... Read more

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Not had anything off brighthouse for over 2 years sent every item back this morning got a letter frim a company saying i owed BH £4066 i was gob smacked i had 2 wittnesses when i returned all in their van and was told as weekly payable i was straight .so they can go to *** and back i owe them nothing.Do not buy from this company they rob u and stare you in the face and treat you like muk into the bargain .sue Read more

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On Saturday 10/29/2016 Reception started to repeatively go on and off at approximately 1 pm. When I called customer service, I found out that our phone and internet was also going on and off as I spoke to the Rep. He agreed we deffinately had a problem with our service. and noted that he could monitor our street from his computer and it showed that we and others on our street had the same problem and couldnt do anything due to the fact others... Read more

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