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I have had brighthouse for more than two years and they started out good and got progressivly worse. My internet service was good to start with but as the pricing increased, the service got worse. I finally had enough when i was paying more or internet in Florida with...
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1.0
#1136677
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That is very true! Ever since they became Spectrum we've had to call every two weeks because of their billing and services. Their customer service sucks. I just spoke to a supervisor who was worse than the previous reps. I spoke to; and when I asked him for a manager...
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#1125800
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They continuously changed the amount of my bill or the due date. They would get two payments in one month and say you missed the next month. I spent hours on the phone arguing with them at least 30 minutes for each phone call. They have the worst customer service. I...
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#1125569
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Bright House Networks - Fubar

Bright House Networks
#1046238
2.2
Details
Bright house was nice. Their momma raised them right. Spectrum is some outfit out of the North. They do not give two *** about you no matter how many services you use, how much you pay them and cannot even adequately reflect a payment history. They turn you off you are done for my friend.
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Bright House Networks Cable Tv Service Review

Bright House Networks
#1013437
1.0
Details
Terrible service, rude customer service, price gauging
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Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
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Short Review on February 15, 2017

Bright House Networks
#1009020
I am in Willow lakes golf resort in Titusville Florida and stopped beside one of your trucks today to ask trcnitian a simple question He would not acknowledge me Wind his window down or anything for me to ask him a question I have never in my life seem snything so disrespectful Unbelievable Terrible customer or client service Buddy Lowe
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Bright House Networks Manager Review

Bright House Networks
#999599
2.3
Details
Manager accused me infront of customers switching social security number with he mantioned the name on a previous address. He asked for my drivers licence rhen try to stick a 10 year bill on my current bill. He abused his power that day and went beyond what a manager supose to do. He try to be a persecutor, juror and judge. The temple terrace location was the worst.
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Exchange, Refund and Cancellation Policy
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2 times I was told,by tech in office&service tech at my house,on demand does not work hasn't worked since take over.tech at my house told me his job was to be here at service call time and waste 1 hour of his and my time to make a showing as far as on demand service...
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2.0
I didn't like
  • Not doing their job
  • Not doing there job
#1117456
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Spectrum has made some recent changes to all the menu's and guides, that just suck! The old layout was perfect!! But someone decided that was too easy, and decided to screw it all up. Anything you wanted to do that took one or two buttons to push now may take ten to...
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Anonymous
larry

Agree with the above, and it's slowwww.

Anonymous
john bates

I miss bright house

3.7
#1114893
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My boyfriend has had brighthouse which is now Spectrum for years. We ordered but did not see the mayweather fight and was told we would get a refund for the fight. After waiting to hear from someone we called on the status and was told that we would not get a refund....
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#1106208
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My wife and i left Fl. In March 3rd it is now Sept 24th still fighting with B.H. & Spectrum about putting our equipment on my credit saying this eqipment was never returned. But because i am determind to find out were our eqipment it was found on the 13th of Sept. And...
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1.0
#1105287
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I looked into trying to reduce my average monthly cost and it turned out it was going to cost me the same for less, why pay for something you don't use? I have nothing nice to saw about the customer service and do recommend that the people on the phone leave their...
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Anonymous
Smitty

I had no idea ho or what you were complaining about until you mentioned "cable company". All you did was emote and fail to provide pertinent facts.Maybe you should just cut t...

#1094711
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Bright House Spectrum is the single worst company I have ever dealt with! From hidden fees to dishonest customer reps for 3 years I dealt with the audacity of this terribly run company. Every single call with this company is a nightmare! They charge you ahead of time,...
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#1090903
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Contact Bright House Networks

Mailing Address:
Bright House Networks
65 S. Keller Road
Orlando, FL 32810
Phone:
(888) 289-8988
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Bright House Networks Products and Services

I made my March 2017 payment by calling in a check I do have a conformation number but Spectrum never presented it to my bank, which the funds were in my bank. Spectrum is telling me that the check was returned for insufficient funds. Now I do have a letter from my...
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1.0
I didn't like
  • Spectrums billing department
#1060414
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