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1.7 Based on 139 reviews
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  • Customers like
    • Service 3
    • People on the phone 2
    • Third party installers were very nice 2
  • Customers don't like
    • Not doing there job 9
    • Being ripped off and lied to 8
    • Service 7

I have been Brighthouse costomer for years. Always paid on time. Now they are Spectrum and two people i know are new to them because i recommended them. So they have the same package as me and are paying 40.00 a month less than me. I call and not only will they not work with me they tell me i am due for a increase of 15.00. What! Are you kidding me! This is a joke! I will be canceling them for sure. And wont give any good feed back about them to... Read more

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I'm writing this review in hopes that your headquarters will review these comments. I wanted to transfer my service from one home to another thinking that this should be a easy process since i'm already a customer and I wanted additional service as well, increasing my service with Bright House now Spectrum. I was so frustrated was by the customer services or sales both. drop the ball with my what should be a simple process. On the first of the... Read more

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Was told by spectrum that I would keep my premium package without paying more and was lied. My bill went up $60 a month. I called their customer support team and was just given the we are terribly sorry "for screwing you up". Sad to say that after 20 years with times Warner/ bright house, I am switching to another provider.

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I have had Brighthouse for 6 months now and for the last two months have had no internet and phone services and my cable is missing channels I should have every time, they schedule someone to come out they don't find the issue still no resolution and will not provide me with credit for services not working. To top it off I work from home this issue is not only affecting me it's causing problems with my career Read more

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I have to say I have been with BHN since 2001 and I really can't complain my services have been wonderful. I have the TV Internet and phone. I understand I got the new customer deal when I first started blah blah blah. Good thing I was able to get my services in a new promotion every so often. Right now I am 145 and I got a letter saying it will be going up. I just hope spectrum will cut us all a deal. But if not it's life... Not like I am stuck... Read more

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Paying for a service that doesn't work.

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Me and my husband are very upset with this company that is now spectrum. We were paying for wifi internet. They jacked up our monthly charge $24.99 more per month for the same service. If this doesn't go back down we will be going else where for our wifi service. We've been with them for at least 8 years always payed on time. Such a scam!!!!

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We've lived in a dozen locations around USA, Canada and Europe. Spectrum/ Brighthouse TV and Phone services are acceptably reliable but do experience problems. The internet is a different story. Even at the upgraded lighting package, it drops daily and has been doing so for 3.5 years. Service came out without improvement. Routers were changed and lines tested. Prices also tend to get jacked to an unreasonable rate annually forcing a call to the... Read more

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Bright House Networks - Bright House Netwrok is now Scam not Spectrum
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I am a Bright House customer for 10 years, this month Spectrum customer services called me and offered me a higher speed for lower price, the deal was Spectrum 60 MBPS for $44.99 per month instead of Brighthouse 20 MBPS for $58.28, I said ok, the technician came the following day and took off the Brighthouse router and installed the Spectrum new router. I don't feel any different in the internet speed at all same as the other residents who... Read more

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My eldely uncle has has brighthouse, previously time warner and now spectrum for over 15 years. The past 5 years the company has slid drastically. He deals with the Livonia Michigan office and they are as incompetant as it comes. Six months ago a note was put on his door to the effect that his bill was overdue and the amount plus a $20 charge neede to be paid within 5 days or his service would be shutoff. Opon further inquiry it was determined... Read more

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