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1.7 Based on 123 reviews
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  • Customers like
    • Most of the customer service people are very nice 2
    • People on the phone 2
    • Service 2
  • Customers don't like
    • Not doing there job 9
    • Being ripped off and lied to 8
    • Horrible service 7
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I have had Brighthouse service for 2 months. My service has gone down several times. The last time was Friday. They couldn't fix it on the phone so I had to miss work for them to come on Saturday. The guy couldn't fix it then either and told me someone would be here on Monday between 8 am and 10 am. The tech did not show up by 10. I called and was then told that I must be mistaken. The appointment is from 10 am to noon. So, not only am I... Read more

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Charter purchased Brighthouse. I was hoping the service would improve. Not. The service is slower and slower. When I called to explain my service, I was told that "I was getting what I paid for." Direct quote! I live in a small town. We have no other options. I work from home and need good service. If I call, and someone comes out to help, they say they will lay a new cable. Why? It has never helped. From what I hear, small towns get... Read more

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I called the Brighthouse 611 number to ask about why some of the shows that I have missed episodes of are not on demand. I was told rudely that as Brighthouse has sold to another company why would they want to pay for shows to be put on demand menu, REALLY????? Brighthouse is still sending me a bill!!!!! For not complete services. Scam and extortion!!!!!! So it has to be at least 100 words? Ok how,about stinks, sucks extortion bad customer... Read more

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Brighthouse has a box for installation in my back yard. I'm always happy to let them in the side gate when I am home. However, in the last month, I've had people jumping my fence to get in my yard as well as one guy just walking in my house to go through to the back yard when I opened the door. I called Brighthouse multiple times to request they move this box because of the trespassing. I requested the last rep I spoke with to provide me... Read more

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This company absolutely sucks.. we had cable phone and internet with them abd were paying over 200$.. and tried talking to them about lowering our bill they said we have lowest they have... which is a lie.. customer service sucks was on hold for 45 min.. switched to another provider and pay only 75 a month and way better picture.... be aware of brighthouse since they merged they suck

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U HAVE/R THE WORST CABLE I'VE EVER HAD - I'm not sure why we've never been able to get COMCAST - THEY R THE BEST (researching others) - Yur cable is always going out for 1 reason or another - Yur programmer can't even get the schedule/listings correct - WAKE UP - tonite is just another continuing example - schedule since 9:00 PM (it now is 12:30 AM), lists channels 12-98-99 ONLY - Send me a TV Guide! - U have more outages, "problems" than anyone... Read more

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I called Brighthouse today to see if I could somehow lower my bill and to also find out what the $122 bundling fee broke down to. The bottom line was no lowering of fees unless I gave up services but for example if I gave up my landline, which was costing me $23 and change a month (I was told when I added it it would only add $10 to my bill), that if I took the landline off I'd only save $10 per month!? Why not the $23 and change I was being... Read more

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We've had Brighthouse for 3 years, only because there is no other service available for a captive audience on MacDill. TV is fine, but the internet is horrible. I dependable, glitchy and WI-FI signal goes from 4 bars to none while sitting right next to the router. Even our wired devices can't stream and have a difficult time even searching. If any other choice, take it. I would definitely not recommend them. Especially with the multiple, no... Read more

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What is up with Chanel 10 and 1010? Here is what I'm seeing gives me a headache

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Since mid April 2016, we have followed up with Bright House regarding the internet service - Each time we complained, we are told that a technician will come over and fix the problem. We have been reporting issues (with documentary evidence) with our Internet and TV since mid April - the connection drops every few minutes - we are unable to watch TV programs or video on demand. There has not been one day since April when the internet... Read more

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