Bright House Networks
Reviews and Complaints
Bright House Networks - Bundle Review
Hello
Bright House Networks - Bundle Review
Spectrum in Livonia MI used to be Bright House
Worst Company, worst service, worst employees attitude.
- Lack of follow through and attention to detail
- Refund processing time
- Customer service
Preferred solution: Pay me for my lost time and fix the service.
Short Review on January&nbs-05:00;05,&nbs-05:00;2017
Bright House Networks - Cable Tv Service Review
My eldely uncle has has brighthouse, previously time warner and now spectrum for over 15 years. The past 5 years the company has slid drastically.
He deals with the Livonia Michigan office and they are as incompetant as it comes. Six months ago a note was put on his door to the effect that his bill was overdue and the amount plus a $20 charge neede to be paid within 5 days or his service would be shutoff. Opon further inquiry it was determined his account was up to date and not late, it was their error. Everything wassupposed to be deleted to zero balance, yet the $20 fee kept showing up month after month.
It was finally removed, when he threatened to drop them and they said they would remove it his time, like they were doing him a favor?? The last straw came this week when i got my annual rate increase notice. The bill was going from $101 to $117. I called spectum and they told me they could give him a rate of $93 for the same service, to my surprise.
When I went to the livonia office to verify the price, they told me the person I talked with erred and the rate of $93 would be $140???
These people are either liars or incompetant or both? I am changing service in 2 weeks and recommend everyone to steer clear of this company,especially if you have to deal with the Livonia Michigan office.
Bright House Networks - Internet Service Review
WHAT customer support?
- Continuously being disconnected from customer service
Preferred solution: Let the company propose a solution
Unethical, robbing, outdated. Awful customer service.
- Third party installers were very nice
Preferred solution: Full refund
Short Review on January&nbs-05:00;13,&nbs-05:00;2017
Bright House Networks - Tv Service Review
Brighthouse cable service
- Zip
- Dummys coming in disquise of repairmen to the house
- Service
Preferred solution: Fire the dummy's and start over even if you have to pay more wages to attract some what smarter human beings
Bright House Networks - Customer Care Review
They told me my bill would only be 54.26 a month for 1 year. The next day they called to confirm and offered 2 months FREE cable to try out.
I said free ok! Will my bill change she said no just cancel Within the 2 months. 5 days after getting the service I had $113 takin out of my account and called to get a refund it took 3 weeks to get it back when they said 72hours!!! Then the next bill came and they charged me again and will not take it off, they said I HAVE to pay it!
And my internet I signed up for is $109 now because they added that cable to my account. And they won't do anything to try to resolve this with me!! Pretty much oh well u have to pay it!!!!
I will never recommend this company to anyone EVER!!!!! Bad customer service all they do is lie and say they are gonna do something and NEVER DO!!!
- Service
- Not give customers credits
Bright House Networks - Customer Care Review from Auburndale, Florida
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I'm also in Livonia.. What are you changing to?