I was a Brighthouse customer for many years paying $88.71 per month for Basic cable only. IN November I called Brighthouse about adding Internet and the rep quoted me a price for basic standard cable plus internet for $78.49 per month. I agreed and set it up. The...Read more
I have been Brighthouse costomer for years. Always paid on time. Now they are Spectrum and two people i know are new to them because i recommended them. So they have the same package as me and are paying 40.00 a month less than me. I call and not only will they not...Read more
I'm writing this review in hopes that your headquarters will review these comments. I wanted to transfer my service from one home to another thinking that this should be a easy process since i'm already a customer and I wanted additional service as well, increasing my...Read more
Short Review on January 13, 2017
Was told by spectrum that I would keep my premium package without paying more and was lied. My bill went up $60 a month. I called their customer support team and was just given the we are terribly sorry "for screwing you up". Sad to say that after 20 years with times Warner/ bright house, I am switching to another provider.
I am a customer in Winter Garden Florida who started service in October of 2016 in a new development, which is still under construction. Since the inception of my service there has been a problem with signal strength, which was often non-existent. It has always been a...Read more
I have had Brighthouse for 6 months now and for the last two months have had no internet and phone services and my cable is missing channels I should have every time, they schedule someone to come out they don't find the issue still no resolution and will not provide...Read more
I have to say I have been with BHN since 2001 and I really can't complain my services have been wonderful. I have the TV Internet and phone. I understand I got the new customer deal when I first started blah blah blah. Good thing I was able to get my services in a new...Read more
Short Review on January 05, 2017
Paying for a service that doesn't work.
Bright House Networks Internet Service Review
Me and my husband are very upset with this company that is now spectrum. We were paying for wifi internet. They jacked up our monthly charge $24.99 more per month for the same service. If this doesn't go back down we will be going else where for our wifi service. We've been with them for at least 8 years always payed on time. Such a scam!!!!
We've lived in a dozen locations around USA, Canada and Europe. Spectrum/ Brighthouse TV and Phone services are acceptably reliable but do experience problems. The internet is a different story. Even at the upgraded lighting package, it drops daily and has been doing...Read more
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