Latest review first
I was very excited when BrightHouse offered the RR Lightning Internet, Download speeds of up to 30 Mbps and uploads up to 10 Mbps! Sure it cost more, but wow. And for three days is worked great, then it slowed to a crawl. I did speed test and here's the strange thing...Read more
The internet connection keeps dropping and we have similar issues with their cable TV. I have been calling this time for days now to get it fixed and keep on being promised that a Manager will call me, that was 3 days ago. I have logged several complaints over the past...Read more
Fort Payne, Alabama
bright-house is not only the worst in service and customer service i have ever experienced, it is the worst EXPERIENCE i have ever had to endure. Bright-house was always a big black could hanging over my head everyday for two *** years. My Internet would cut out every...Read more
Bright House Networks in Orlando, Florida - Brighthouse internet drops out
Brighthouse internet and digital phone drops out several times a day. 6 Brighthouse servicemen over 12 months have not resolved the problem. This is unacceptable service.
Today I awoke to find all my cable and phones services shut off due to a past due balance of a little more than 50 dollars. I admit that I forgot to pay this but having been a customer for many years using three services, cable, phone and internet, I did not suspect...Read more
Brighthouse Cable Technicians came to my home, while I was out, disconnected my cable service, with no warning and without provacation for an undetermined time period. I had gone out for two hours to a Doctors appointment. My neighbors saw them come on my property,...Read more
After having Brighthouse Networks for 2 years we moved and so I transferred service so I could keep my e-mail address and we have never had problems with Brighthouse. Well, HUGE mistake. We had to get a new phone number because we were changing area codes, they came...Read more
I have had brighthouse cable and internet for about 6 weeks and I am convinced that they are nothing but scam artists. When I initially called and ordered cable and internet I was quoted a price of $69.97 which I agreed to. About 1 hour later, I get a call from...Read more
I have the full package with Brighthouse. TV, Phone, Internet. My redneck neighbors didn't pay their bill. Brighthouse disconnected my service, not my neighbor. When getting home from work, I noticed all my service out. Called repair and they said it would take 3...Read more
I have been with brighthouse for my phone and internet for about 5 months now. It has been nothing but trouble! But, this last time blows the top off of things! My phone and computer was out for 5 days,( I work from home.)because of a power outage. First, they gave us...Read more
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