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Bright House Networks - Bundle Review

I have had Brighthouse for 6 months now and for the last two months have had no internet and phone services and my cable is missing channels I should have every time, they schedule someone to come out they don't find the issue still no resolution and will not provide me with credit for services not working. To top it off I work from home this issue is not only affecting me it's causing problems with my career
#988731
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I have to say I have been with BHN since 2001 and I really can't complain my services have been wonderful. I have the TV Internet and phone. I understand I got the new customer deal when I first started blah blah blah. Good thing I was able to get my services in a new...
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3.9
#986868
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Short Review on January 05, 2017

Paying for a service that doesn't work.
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Price Affordability
Product or Service Quality
Reliability
Style and Design
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#986152
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Bright House Networks Internet Service Review

Me and my husband are very upset with this company that is now spectrum. We were paying for wifi internet. They jacked up our monthly charge $24.99 more per month for the same service. If this doesn't go back down we will be going else where for our wifi service. We've been with them for at least 8 years always payed on time. Such a scam!!!!
#985326
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We've lived in a dozen locations around USA, Canada and Europe. Spectrum/ Brighthouse TV and Phone services are acceptably reliable but do experience problems. The internet is a different story. Even at the upgraded lighting package, it drops daily and has been doing...
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1.6
I liked
  • Tv access via internet
I didn't like
  • Internet reliability
#983596
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Bright House Networks - Bright House Netwrok is now Scam not Spectrum
Bright House Networks - Bright House Netwrok is now Scam not Spectrum
I am a Bright House customer for 10 years, this month Spectrum customer services called me and offered me a higher speed for lower price, the deal was Spectrum 60 MBPS for $44.99 per month instead of Brighthouse 20 MBPS for $58.28, I said ok, the technician came the...
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#980620
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My eldely uncle has has brighthouse, previously time warner and now spectrum for over 15 years. The past 5 years the company has slid drastically. He deals with the Livonia Michigan office and they are as incompetant as it comes. Six months ago a note was put on his...
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Anonymous
Anonymous

I'm also in Livonia.. What are you changing to?

#978799
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Bright House Networks - Review in Telecommunications category

Hello. My grand daughter passed away and I called and explained this to a representative. They didn't even try to help me when I told them what happened. I wanted to setup payment arrangements. The turned off my service and I was very hurt. We have custody off her son and they just want there money. I feel like with a crisis like this that they would understand but they didn't. It is sad when companies don't care about there customers. I hope that this doesn't happen to anybody else.
3.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#976683
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I wanted to watch my high schools hockey game and the channel wouldn't work. I called them and they couldn't even reboot the router. Bright house is the worst service I have ever had.
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Anonymous
Nancy54

First... Bhn gives us modems not routers so why would they reboot the router? Is this a game on your cable TV? If so reboot the cable box unless you have a smart TV and you ar...

1.0
#975061
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I can't even get wifi in the next room of the router!! Just tried calling 3 times and transferred to a non-entity all three times, then disconnected. No music, no recording, just dead air! They really need to get their act together!! I'm seriously considering a change...
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2.3
I didn't like
  • Continuously being disconnected from customer service
#970498
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