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i called cause i had no internet no one could find my account number i tried to pay my bill by phone but couldnt . so i sent it by mail.my email is gone u changed my page from google to yahoo no e mail and all my passwords everything is gone and i dont remember them i am so upset about this im 75 and never had this trouble till i moved.

they said there would be a charge to have someone come out .thats all i ever hear.

i use this to get information i may be old but not stupid. i am just beside myself they even took my internet away for most of day now they tell me my user name is wrong ive had the same username ever since ive had this a little over 4 years i cant think of anything elsse to say or want to say what an experience

Product or Service Mentioned: Bright House Networks Internet Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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i cant get e mail that is part of the problem and not mine

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