Product: Bright House Networks Customer Care Clear all filters (0 of 28 reviews match)
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A resident of Brevard County, FL for over 40 years. I am tired of the poor service, arrogant attitude of the only service provider in the area. Brighthouse/Spectrum is a sham. There has been a name change, but it seems once a BH customer always a BH customer--unless...
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Bright House Networks Customer Care
#1225152
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My wife and i left Fl.In March 3rd it is now Sept 24th still fighting with B.H. & Spectrum about putting our equipment on my credit saying this eqipment was never returned. But because i am determind to find out were our eqipment it was found on the 13th of Sept. And...
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1.0
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Bright House Networks Customer Care
#1105287
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Bright House Spectrum is the single worst company I have ever dealt with!From hidden fees to dishonest customer reps for 3 years I dealt with the audacity of this terribly run company. Every single call with this company is a nightmare! They charge you ahead of time,...
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Bright House Networks Customer Care
#1090903
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The calls are daily, it is like being stalked.If I wanted any more of their services I would call them. I got rid of their cable because they give new customers a better price than their old loyal customers. I am sick of them calling me and will drop my internet...
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1.0
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Bright House Networks Customer Care
I didn't like
  • Getting a sales call every day from 844-207-1531
#1036105
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The new name is Spectrum.But today I learned this is a legal name for Brighthouse Jr. Horrible customer service. I made an appointment an was told because their soft credit check showed that I owed the company NO money that I was eligible for billing an would not have...
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1.0
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Bright House Networks Customer Care
#1007635
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I am so sicken at how these *** people hiding behind the phone have a job..they have no respect for the people who are putting a paycheck in the pocket!You know that is what pays their bills and puts food on their tables..it just isn't a job!!!! Brighthouse customer...
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Miss Betsy
Anonymous

I took Time Warner Cable (Now Spectrum) to Small Claims Court and won my case over a promotional price. I ended up being given 4 years of Triple Play for $99 monthly BECAUSE I...

1.1
Product
Bright House Networks Customer Care
I liked
  • When it was brighthouse customer service and pricing
I didn't like
  • Service outages
  • Huge price increases
  • Rude customer service
#1002298
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I am a customer in Winter Garden Florida who started service in October of 2016 in a new development, which is still under construction.Since the inception of my service there has been a problem with signal strength, which was often non-existent. It has always been a...
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1.0
Product
Bright House Networks Customer Care
#989387
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I can't even get wifi in the next room of the router!!Just tried calling 3 times and transferred to a non-entity all three times, then disconnected. No music, no recording, just dead air! They really need to get their act together!! I'm seriously considering a change...
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2.3
Product
Bright House Networks Customer Care
I didn't like
  • Continuously being disconnected from customer service
#970498
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Bright House Networks - Customer Care Review

Ripped off!!!! New customer and straight lied to me!!!! Not happy at all!!! U shouldn't be able to do that to innocent people , and customer service was awful and laughed when I was so upset!! Don't ever go with brighthouse/ spectrum!!!
1.0
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Product
Bright House Networks Customer Care
I liked
  • Service
I didn't like
  • Not give customers credits
#957438
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When your 1day late they will shut your service off.I have never been late on payment and a customer for many years. My husband went 2days ago and got a new box thinking it was old. They never said they were having problems. But i have been without service on and off...
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Anonymous
Anonymous

BrightHouse is in fact a rip!!!! Liars and giving false info is their deal. Not any better since spectrum came into the picture!!!! We need internet choices. They know that......

1.9
Product
Bright House Networks Customer Care
#955719
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