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I was very excited when BrightHouse offered the RR Lightning Internet, Download speeds of up to 30 Mbps and uploads up to 10 Mbps! Sure it cost more, but wow.

And for three days is worked great, then it slowed to a crawl.

I did speed test and here's the strange thing out of five test four of the showed around the same speeds, download from 9.63 to 13.7 no where near the 30 Mbps promised. But the "BrightHouse Speed Test", came through at 30 +, imagine that, their own test shows just what your promised, even though it is quite clear from every site I visit that the speeds are no where near 30 Mbps.

Customer support? Forget it RR only would base things on the "BrightHouse Speed Test", I had to be mistaken, the speeds were fine, must be Network congestion, etc..

Bottom Line, Save your money, BrightHouse High Speed is a lie.

Location: Herndon, Virginia

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Guest

Brighthouse sucks, consistently get half speed (or less) down.

Guest

It's ridiculous that in a time when up speed is just as important as down...we get a whopping 5 up on the 75 "lighting" package. This is insane.

My last provider gave me a 100mb down connection with a 50/MB up.. IMHO up should match down...but that's a galactic improvement over what I have now. To bad to broghthouse is the only show in town.

Guess the can do whatever they want....including ignore their customers.

.....shisters.

Guest

That is true.. Sad but true..

I have had the same problems. Currently have the 150 and still have too much lag when gaming on PS3.. I hope they fix the issue.. I have been with bright house for over 5 years..

Waiting on the new 300mbs.. But if I still get lag..

I'm done.. Been a customer too long to get unsatisfactory and non reliable gaming internet..

Guest

and its STLL A BIG *** LIE

i pay for 150mb and just 300 miles away on a speediest.net test in jacksonville, 56mb.

THEY ARE LYING

Guest

I have the same issue. I have used bandwidthplace dot com for many years.

We have been and are still having trouble streaming Netflix and/or Amazon video. It will play for a while then stop. Tech comes, says all is well.

Then same thing next night. I get between 2 and 5 MBps on Bandwidthplace but the Brighthouse speedtest shows 17Mbps...

Should be illegal.

Guest

When I used to work support for an Internet company, I just "loved" *** customers like this. Brighthouse and others are going try to tout the highest bandwidth speed to make their product more enticing over another, however this is the total amount of bandwidth you could "possibly" get in a best case scenario.

This would typically be if you had multiple computers sharing the connection and downloading from multiple sites. 30Mbps is a *** load of bandwidth and chances are you would never be able to connect to one particular site/server on the Internet and get near that much download speed. It depends on the whole rest of the Internet servers/routers your traffic is being passed through once it leaves the Brighthouse network, as well as the amount of bandwidth the destination site your are connecting to has available. If BHN bandwidth test shows 30Mbps then that is great, but that doesn't mean you are going to get that much once it leaves their network and heads to some serve you are trying to reach in Oregon or China.

For example, I have a web server colocated in a data center and I pay for 5Mbps of bandwidth. If you connected to my site, you could not download more than 5Mbps, even if you have a 30Mbps connection to the Internet. If 5 people connect to my server at one time all 5 have to share my 5Mbps bandwidth cap (~1Mbps each). It is true that BHN could have their pipe to the Internet oversaturated with traffic at times sharing with too many customers, but I have never found that to be the case with my connection, and before accusing them of this you should properly measure how much bandwidth you really have by making at least 10 hopefully more (can make multiple from each computer/device) connections to the Internet to all different servers and sites.

The total bandwidth being used collectively can be measured on many higher end wifi/lan routers. I have BHN standard 10Mbps download connection and it works great with multiple computers connected. They try to sell me the 30Mbps service all the time and I alwayys refuse because I would never need to use that much. The only reason I might upgrade would be for the 10 Mbps upload vs the 1Mbps that I currently have.

I could run my webserver from home if I had the 10Mbps upload, however a normal person would hardly ever need 10 Mbps upload unless you upload lots of large files to other servers or run a server on your home network that you or others download from remotely.

Just because you have a car that is capable of a top speed of 150mph doesnt mean you will ever be able to drive it 150mph. For example, if you are caught in rush hour traffic, the speed limit does not permit it, or the road is not straight enough to go that fast.

I would love to see the car dealership's face when you took your Corvette back and said hey, you said this car would go 150mph, but I took it for a drive up the curves around the mountain and I could not do more than 65. LMFAO...

--humperdink

Guest
reply icon Replying to comment of Guest-866532

See here's the thing you seem to be blind to... Most of the people here complaining about paying for what they are not getting did get it at one point...

I'm a gamer with a wife and 5 kids. All of them have either a phone or tablet... Therefore i pay for 150 mbps and guess what? I got it.

Sometimes going to 130 sometimes to 160... After about a couple of months a ran into a financial situation... We cut brighthouse for a month and reestablished connection the following month...same account number and all... The 150 lasted maybe about a week...

My internet got cut off for about 2hours... Made no big deal about it and took it as a blip due to maintenance issues... After my internet came back I could not receive anything more than 23mbps irregaurdless of peak times... Ive tested the connections during the wee hours, during the afternoon, in the morning, midmorning and the internet is pretty consistent with 20something Mbps...

Meanwhile I'm still paying for 150... Why was I able to get it before and not now? There was no population growth in my neighborhood. Same neighbors so I know its not the traffic in my area.

The change in Mbps was abrupt and blatant with my internet getting cut off went it happen. No disrespect to you but the fact that you were in support doesn't mean a darn thing... Your car analogy was irrelevant it almost sounds cool but explains nothing to what is really happening to these people... Let me give you an analogy.

You get robbed and report it to an officer. The officer tells you no he's just borrowing your money and adds don't assume that just because he has a mask and a gun that he robbed you.

In other words the Mbps were there, they got taken away and the entity that took it has his hands up like I don't know what happen, I'll send a technician that will never find the problem.

I had my Mbps... No reason why I can't have it now

Guest
reply icon Replying to comment of Guest-931573

Sorry, but humperdink or whatever is 100% correct. Just because a speed test you used in the past showed 150mbps, and today that same speed test now shows you locked at 20mbps, does not mean Brighthouse capped your 150 at 20mbps.

Being a network administrator, and network security engineer for over a decade, i can quickly see why you think you are being ripped off.

If you want to see your maximum thoroughput with bright house, grab a few hundred bit torrents of movies and tv shows you want to watch, kick off the downloads, wait a few hours for your BT client to find peers, and you will see your computer connection to hundreds of other peers per bittorrent file you are downloading. If you set connections and bandwidth to unlimited, the bit torrent client will use every last network resource you have to grab your software.

At the bottom of the client they probably have a status bar, most do. In that status bar iโ€™m looking at right now, i see well over 100mbps being downloaded and my full 10mbps upload being sucked up by bitterness connected to almost 1000 different peers.

Just because you are trying to stream something from Hulu, and you see it skipping, does not mean anything is wrong on your end. It just means that is the maximum throughput you can get with your connection to Hulu.

95% of web facing companies that offer a service or application to the general public out there throttle connections to people connecting to their sites. Amazon does it, google does it, netflix, etc. They do this so their customers with the faster data connections do not hog all their bandwidth. You are not the only person on the internet, so why would a company let you and only you take up 150mbps of bandwidth just for you. Internet bandwidth is not cheap, and companies are not going to upgrade their networks to 1000mbps on everyone they have placed in a major city just to serve 10 users, when they are going to think about serving millions of customers. They will not pay for bandwidth to service all of their customers at the max theoretical bandwidth they could be using, their bandwidth bill would put them out of business. They would only purchase the amount of bandwidth necessary on average to service the average number of users/members they have during peak time. The bandwidth will depend on the service they provide. Netflix may choose to only offer just a enough bandwidth per node to allow 1 to 2 HD movies to be streamed to any single user account simultaenously and then throttle any bandwidth above that point. You shouldnโ€™t need anymore bandwidth to netflix then that to use their services appropriately. If you want to see your maximum bandwidth in use, then connect to as many services that donโ€™t rely on the same internet backbone and trunks as each other. If you connect to enough companies that offer different services, you will see your maximum bandwidth being used, but it wonโ€™t be concentrated to any one connection or company you are currently using their services on. you are taking your pipe and splitting that bandwidth across many different companies and services. You have 150mbps of bandwidth, and you can choose to divvy that up among as many different content providers as you wish. When bright house says you have 150mbps bandwidth, that doesnโ€™t mean you get that much bandwidth PER website you are visiting at the exact same time. You will be able to connect to 150 different websites at the same time IF they capped their bandwidth per IP address at 1mbps. Perhaps customers should do some reading on networking basics. And perhaps actually read up on what the term โ€œbandwidthโ€ actually means. Because it apparently they think it means you will get the maximum bandwidth to any website you connect to, which is almost never the case. And to address the poster at the top who says only bright houseโ€™s speed test shows the full throughput of his internet speed but companies outside of bright house who have a speed test show something much lower. Well NSS (No *** Sherlock). When you use bright houseโ€™s own speed test, you are testing your cable modems speed with a server within the bright house network. Your cable modem is going to get the maximum throughput from within its own network. There isnโ€™t anything fishy going on here. If your friend has the 150mpbs down and 10mbps lightning package and hosts a web server that you connect to, to download a large file and your friend hasnโ€™t instituted any kind of bandwidth throttling on people connecting to his web server. Guess what, you will be able to chew up his entire 10mbps upload speed. Why? because you both are on the same exact bright house network. If you connect to a server on bright houses own network, you will see your maximum possible bandwidth if the server doesnโ€™t have any kind of throttling enabled on a per connection basis. The reality is, on the internet virtually every website out there has some sort of throttling in place on a per connection basis for two main reasons. 1. to be able to service as many people, visitors and customers as they possibly and reasonably can 2. to keep their own bandwidth costs low as possible. Again if they purchased 100mbps or more to service every single connection made to their services from their customers, their internet bill would be cost prohibitive for even the largest companies out there. I am not affiliated with bright house and have my own gripes with their service as well, but unless you can prove bright house is specifiically throttling your bandwidth, and only yours, perhaps take some time googling network connectivity basics 101 to get a better understanding of how networks work, and how most companies will choose to configure their networks and servers.

Guest

System keep going in and out. Reset required dailey!!

Guest

We had been paying (for the past year) extra per month for the faster internet speed for online games and watching videos. Our internet box died a few days ago.

I called customer service and was told we have an old outdated internet box that doesn't support the higher speeds/bandwidth.

So this whole time we've been paying BrightHouse extra per month, for a service we weren't even receiving. :sigh

Guest
reply icon Replying to comment of Guest-793257

I had that for 8 months. I was paying for 90 MB internet and the speeds would not go past 20 MB.

The modems they install are not capable of high speeds. I should know as I work for them.

The new modems that they brought out (echo modem) do support high speeds but then they ask you to pay extra for a modem to let you have the internet speeds that you are already paying a lot for. They are a scam.

Guest

Pay for the 30 mbps, get it to 9-12 mbps on speed test, then used BH Speed test and it went to 19, that server is less then a mile from my house. Worst thing is I can not even switch to some one else.

Guest

I have BHN 10mb Speeds and I can play every game PC or Xbox with no lag. Speeds are always 11mb down and 1.1mb up, 8-32ms...I have a Cisco wifi router and both my wife and I can stream at the same time with no problems...

Why pay more for faster speeds? I see if you have a business with over 5 connections, but for a house 10mb should be fine. Our old business had a T1 connection with 32 IP addresses.

A T1 connection is only 1.5mb. We ran a webserver, database and redundant webserver along with 6 PC's off those speeds without problems...

Guest

ive had lightning for about a month or two. it worked well for ONE DAY!..day two, it all but stopped working entirely.

for about a week the entire house found the internet all but useless. We had to call BH and they sent someone out, gave us a whole new box, they even admitted that our speed was unusually low (i dont know the specific rate). Anyway here i am 3 weeks later and what do you know, its back to awful quality. Honestly it was better before we upgraded, anyone reading this who is thinking about switching; DON'T DO IT.

IT IS A WASTE OF MONEY. You're paying to have your internet crippled!!

Guest

Yep. Just got off the phone with RR support. They insisted that I use speedtest.bhn.net instead of just speedtest.net.

Talk about gaming the system.

Guest

Trouble for a year with speeds. Have lightning 60.

Intermittent slows morning and evenings. BH can't find the problem.

Have had 5 tech visits. Something in their pipeline isn't working right.

Guest

I have been dealing with BHN for a year and a half. I constantly get disconnected, have abnormally long wait times for pages to load, (think dial up speeds) If I play an online game, I get high lag, and forget about anyone else trying to do something else online.

Ive had countless tech's come out to try and "fix" the issue by giving me a new router, telling me I may have a virus when clearly I dont. They are simply clueless and have no answers outside of what they have been told. Their Customer Services is just as bad. My only suggestion to you is avoid BHN at all costs.

If you cant as they are the only provider in your area, like me, then bombard them with phone calls complaining about their *** service and refuse to pay for something you are not getting. You will get a discount.

Guest
reply icon Replying to comment of Guest-608618

I have brighthouse lightning I get pretty close to what they said id get 28.9 download and 5.3 upload... i did this test on two different sites and both came up about the same..

i have no lag in games and pages load fast..

it depends on what your computer has, its speed and your network.. if you have slow connection tell them you want a new box...

Guest

I have made many calls to Bright House and have had 3 technicians to my apartment in the last 3 weeks. One of the technicians whom forgot to book an appointment for another guy to come out and fix the wires outside by the line.

My problem is my internet jumps on and off at times and the speed will go down dramatically that I can't do anything. I can't believe that they don't know what their doing. They seem intelligent? I had Bright House in the other apartment and had no problems.

They seem lost on this one! I have been in the apartment with more technicians than outside enjoying my daughter! I may consider going to the library if it's this much trouble.

Save money also! :(

Guest

I am a former employee of BrightHouse in Tampa. Their speed is based on within their network.

They don't guarantee anything beyond. If you know anything about the Internet you know it's many computers connected, thus once you leave theirs your on your own. I know they should have better speeds beyond their networks, but I always assumed their connection to the backbone was lacking. Plus you share bandwidth with every neighbor on the node.

Then hope you have a direct connection to their servers.

But welcome to American marketing. Just like a gas combustion with 50 mpg, BS!

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