filters
State:
Show
City:
Show
Product:
Show
Show

Bright House Networks - Upcoming my bill and not telling customers

I have been with this company now for 4 years and today I noticed they up my bill $20 without letting me know. They are going to loss a lot of customers like this.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1137490
Reply to reviews
Spectrum -Charter needs to know the market of there customers including the 23 states of TWC. Market prices of charter spectrum is to high and people are unplugging. As a previous happy TWC customer our accounts got sold to charter. Charter needs to have internet...
Read more
#1137333
Reply to reviews
I have had brighthouse for more than two years and they started out good and got progressivly worse. My internet service was good to start with but as the pricing increased, the service got worse. I finally had enough when i was paying more or internet in Florida with...
Read more
Anonymous
William

Never heard of them.

1.0
#1136677
Reply to reviews
They continuously changed the amount of my bill or the due date. They would get two payments in one month and say you missed the next month. I spent hours on the phone arguing with them at least 30 minutes for each phone call. They have the worst customer service. I...
Read more
#1125569
Reply to reviews
2 times I was told,by tech in office&service tech at my house,on demand does not work hasn't worked since take over.tech at my house told me his job was to be here at service call time and waste 1 hour of his and my time to make a showing as far as on demand service...
Read more
2.0
I didn't like
  • Not doing there job
  • Not doing their job
#1117456
Reply to reviews
Spectrum has made some recent changes to all the menu's and guides, that just suck! The old layout was perfect!! But someone decided that was too easy, and decided to screw it all up. Anything you wanted to do that took one or two buttons to push now may take ten to...
Read more
Anonymous
Anonymous

Thieves liars and con artist. Nuff said?

Anonymous
larry

Agree with the above, and it's slowwww.

3.7
#1114893
Reply to reviews
My boyfriend has had brighthouse which is now Spectrum for years. We ordered but did not see the mayweather fight and was told we would get a refund for the fight. After waiting to hear from someone we called on the status and was told that we would not get a refund....
Read more
#1106208
Reply to reviews
My wife and i left Fl. In March 3rd it is now Sept 24th still fighting with B.H. & Spectrum about putting our equipment on my credit saying this eqipment was never returned. But because i am determind to find out were our eqipment it was found on the 13th of Sept. And...
Read more
1.0
#1105287
Reply to reviews
I looked into trying to reduce my average monthly cost and it turned out it was going to cost me the same for less, why pay for something you don't use? I have nothing nice to saw about the customer service and do recommend that the people on the phone leave their...
Read more
Anonymous
Smitty

I had no idea ho or what you were complaining about until you mentioned "cable company". All you did was emote and fail to provide pertinent facts.Maybe you should just cut t...

#1094711
Reply to reviews
Bright House Spectrum is the single worst company I have ever dealt with! From hidden fees to dishonest customer reps for 3 years I dealt with the audacity of this terribly run company. Every single call with this company is a nightmare! They charge you ahead of time,...
Read more
#1090903
Reply to reviews