Not resolved

A resident of Brevard County, FL for over 40 years. I am tired of the poor service, arrogant attitude of the only service provider in the area.

Brighthouse/Spectrum is a sham. There has been a name change, but it seems once a BH customer always a BH customer--unless one disconnects for a month.

I am amazed by the warning by Charter on their bills--"that if you call them, they will charge an additional $5/fee for having someone answer"

They say this fee is an industry standard.

Since when is customer service an added perk!

My pricing for internet only went up $20 dollars and the internet speed is about 2/3 slower --since the price increase. No changes in usage have happened on my part.

Product or Service Mentioned: Bright House Networks Customer Care.

Reason of review: Poor customer service.

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