Their connections are lousy, customer service is the worst, half the time the internet is down so it is almost impossible to run credit card/debit card transactions (we have had them for 3 years), they do periodic "soft disconnects" on you stating that your bill is past due when it isn't and making you pay before they will turn you back on. They are a scam and we are giving our notice to terminate our agreement with them.
We have also used them for years for our home cable and internet service and we are looking elsewhere for our home services too. From now on we will give our money to an internet/phone company that deserves it.
Product or Service Mentioned: Bright House Networks Internet Service.