State: Florida City: Saint Petersburg Clear all filters (11 of 450 reviews match)
filters
State:
City:
Product:
Show
2 times I was told,by tech in office&service tech at my house,on demand does not work hasn't worked since take over.tech at my house told me his job was to be here at service call time and waste 1 hour of his and my time to make a showing as far as on demand service...
Read more
2.0
I didn't like
  • Not doing there job
  • Not doing their job
#1117456
Reply to reviews
I am a customer in Winter Garden Florida who started service in October of 2016 in a new development, which is still under construction. Since the inception of my service there has been a problem with signal strength, which was often non-existent. It has always been a...
Read more
1.0
#989387
Reply to reviews
We've lived in a dozen locations around USA, Canada and Europe. Spectrum/ Brighthouse TV and Phone services are acceptably reliable but do experience problems. The internet is a different story. Even at the upgraded lighting package, it drops daily and has been doing...
Read more
1.6
I liked
  • Tv access via internet
I didn't like
  • Internet reliability
#983596
Reply to reviews
After deciding that I was paying an exorbitant amount of money for services from Bright House that rarely ever met my expectations or their promises, I changed providers. I waited for a final bill to arrive, and today, I recieved an email indicating my final bill was...
Read more
3.0
I didn't like
  • Fraud
#802518
Reply to reviews
I lived in Florida and had brighthouse internet for 5 years. Then had to move to California. I was disappointed they weren't there. Lived there 3 years and then had the opportunity to move back to Florida. I was excited about getting brighthouse back. Little did I...
Read more
2.5
I didn't like
  • Lack of follow through and attention to detail
#789389
Reply to reviews
I got behind on my bill and was not able to keep up. I assumed my service would be turned off today. I finally called 888-289-8988. A woman by the name of Lynn anwsered and began working with me. She treated me like one of her own and went above and behond to help me....
Read more
4.5
#693723
Reply to reviews
I received a letter from BH stating that since my 'offer' is about to expire, my bill will increase. What offer? I never requested nor was told I had a current offer. Any time I inquire about my bill, this is what I'm told. I believe they instruct the representatives...
Read more
Anonymous
Anonymous

This is the same excuse I get every time my bill goes up. I never know I have an 'offer' until then. haha It's a scam.

1.8
#659394
Reply to reviews
This is the text of an email I sent to Brighthouse on December 26th. It pretty much sums up the problem I have with them. "I am about one minute away from taking all my Brighthouse equipment and throwing through the window of your nearest office. I called to complain...
Read more
1.3
I didn't like
  • Calls in the middle of the night
#578407
Reply to reviews
Brighthouse pulled a fast one like other companies in the news, by changing their billing date to double bill its customers. On top of that they charged a late fee to every one who was not late. In reality Brighthouse not only got 2 months of payments due to their...
Read more
Anonymous
Anonymous

Still waiting for brighthouse to return my accidental overpayment. Off by one digit with online pay - over 2k for a 220.00 payment they have told me continuously since 10/31...

1.3
#556443
Reply to reviews

Contact Bright House Networks

Mailing Address:
Bright House Networks
65 S. Keller Road
Orlando, FL 32810
Phone:
(888) 289-8988
More

Bright House Networks Products and Services

Unfortunately, we must deal with Brighthouse business technical support in Tampa, several times every week. As a group, all of the men in the first two tiers of business tech support are rude and obnoxious know-it-alls that actually know very little! (The one woman is...
Read more
#490187
Reply to reviews