I had to leave work early on 3 different occasions to switch out my non working Brighthouse HDMI box. After the 3rd time and 3 service calls to my house within 30 days the rep told me that I would need an older HDMI box because they've had trouble with their newer Motorola HDMI boxes.
She offered me a $20 credit for the month long inconvenience. When I got my bill, the total was the same as it has always been. Somewhere they added the $20 back in and said it was for charges from a month ago, yet none of the statements that I received reflected any of these charges, and the hold time for customer service is Terrible!
Just Terrible! (see screenshot 13:35)