We have had cable interruptions and total black outs for over a year and a half also very poor internet connections in our house even though we are paying for high speed. We have to reset the modem and cable boxes at least once a week and sometimes multiple times.
We are given the same excuses for the BAD services and Never offered any compensation or have had any of the problems completely fixed. The techs that come to our home all say its something different than the last one but yet when we call in to report a problem and spend alot of OUR TIME on the phone we are told the same thing.." WE SEE YOU ARE NOT GETTING A GOOD SIGNAL" then we wait for them to reset the boxes AGAIN!!! And then wait another day for another tech to come to our house and again it doesn't get fixed right..
I would not recommend Brighthouse to anyone to use if they had an option to use someone else. I guess my next step is to change to a dish company..
Product or Service Mentioned: Bright House Networks Internet Service.