after 17 years of me being with Brighthouse, sorry Spectrum now. I wanted to reduce my plan, I was never told I would be going from brighthouse to spectrum, and that I would no longer have the nickelodeon, Disney channels, when I call back, they tried to nickle and...Read more
Bright House Networks - Supervisor called me a liar
He said the reason my service was going in and out was because my bill was past due...its on auto deduct...im so hating my choice now..they wont even give me tgd proper credit for not being able to watch tv after 9pm..signal goes out every night....
Bright House Networks - Upcoming my bill and not telling customers
I have been with this company now for 4 years and today I noticed they up my bill $20 without letting me know. They are going to loss a lot of customers like this.
Spectrum -Charter needs to know the market of there customers including the 23 states of TWC. Market prices of charter spectrum is to high and people are unplugging. As a previous happy TWC customer our accounts got sold to charter. Charter needs to have internet...Read more
I have had brighthouse for more than two years and they started out good and got progressivly worse. My internet service was good to start with but as the pricing increased, the service got worse. I finally had enough when i was paying more or internet in Florida with...Read more
That is very true! Ever since they became Spectrum we've had to call every two weeks because of their billing and services. Their customer service sucks. I just spoke to a supervisor who was worse than the previous reps. I spoke to; and when I asked him for a manager...Read more
They continuously changed the amount of my bill or the due date. They would get two payments in one month and say you missed the next month. I spent hours on the phone arguing with them at least 30 minutes for each phone call. They have the worst customer service. I...Read more
2 times I was told,by tech in office&service tech at my house,on demand does not work hasn't worked since take over.tech at my house told me his job was to be here at service call time and waste 1 hour of his and my time to make a showing as far as on demand service...Read more
Spectrum has made some recent changes to all the menu's and guides, that just suck! The old layout was perfect!! But someone decided that was too easy, and decided to screw it all up. Anything you wanted to do that took one or two buttons to push now may take ten to...Read more
My boyfriend has had brighthouse which is now Spectrum for years. We ordered but did not see the mayweather fight and was told we would get a refund for the fight. After waiting to hear from someone we called on the status and was told that we would not get a refund....Read more
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