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Spectrum -Charter needs to know the market of there customers including the 23 states of TWC. Market prices of charter spectrum is to high and people are unplugging.

As a previous happy TWC customer our accounts got sold to charter. Charter needs to have internet speeds starting out at 15,30,60,and 100 lower the cost of the internet so families can afford it instead of speed at 60 cost $44.00 but charter outages of internet is average 60% they can't handle the 23 because of the high internet traffic volum. Cable prices are high because of professional sports and poor negotiate. You need to have promotions and better lower packages bundles and not based on where you live.

Charter still has a lot to prove so far they haven't. They are the worse cable giant in the country with the highest prices.

It's true that cable and internet is a luxury. Over 300,000 and growing have cut the cord to charter in NY state.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Nov 26, 2017.
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