Bright House Networks - Time Guard isn't what you think it is.
Brighthouse networks of Central Florida is scamming customers with their timeguard "insurance".I've had timeguard for years since switching from Directv to Brighthouse.
I was told that timeguard would cover all cable replacement from house corner to tv's. Now I'm told "NO", it doesn't really cover anything. Except if you call service for a problem with your equipment, not theirs. Duh, why would I call them about a problem with my TV's?
In a phone call with them they said it only covers their equipment, but I didn't need timeguard for that. But in their timeguard sign-up form it says it covers home visits.
Which is it?They're making 100's of thousands of dollars on this scam and I'm cancelling this now.
Monetary Loss: $3.